Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariam Gbadamosi

Calgary

Summary

Recent graduate with a Bachelor of Applied Arts in Justice Studies (BAAJS) possessing foundational knowledge in criminal justice and practical experience handling urgent client situations and crises. Skilled in critical thinking, active listening, and calm decision-making under pressure. Committed team player with exceptional communication skills and a professional telephone demeanor. Certified in CPR and trained in confidentiality and conflict resolution.

Overview

8
8
years of professional experience

Work History

Coffee Barista

Starbucks
09.2017 - Current
  • Demonstrated exceptional punctuality and reliability, consistently achieving perfect attendance and readiness for immediate start
  • Effectively managed incoming calls and messages, prioritizing and addressing requests to enhance operational efficiency
  • Completed training in Workplace Hazardous Materials Information System (WHMIS) and workplace violence, reinforcing safety and compliance expertise
  • Attentively listened to customer requests to craft personalized beverage experiences, enhancing customer satisfaction
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.

Practicum Student

Calgary Drop-In Centre
01.2024 - 07.2024
  • Managed day-to-day operations of the Move Out Program at the Donation Centre, efficiently handling correspondence and promptly responding to inquiries
  • Assisted clients using a trauma-informed approach, ensuring they received essential support to transition their houses into homes effectively
  • Coordinated logistics with external stakeholders, including Case Managers and movers, to schedule appointments and arrange transportation for clients’ belongings
  • Delivered exceptional customer service, addressing the needs of community donors at the Donation Centre and facilitating smooth donation processes
  • Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decision making.
  • Maintained thorough documentation, ensuring accurate case records for both legal compliance.
  • Managed caseload effectively, prioritizing time-sensitive matters and achieving timely outcomes.
  • Provided crisis intervention services, addressing immediate concerns while connecting clients to long-term resources.
  • Advocated for clients' rights within various systems, ensuring access to necessary services and supports.
  • Maintained accurate records and case notes, adhering to professional standards and confidentiality guidelines.
  • Completed Freedom of Information and Protection of Privacy (FOIP) Certification (Government of Alberta, 2024) to ensure compliance with privacy regulations when handling client documentation and personal information.

Supervisor

Trellis Stampede
07.2023 - 07.2023
  • Monitored and enforced health and safety protocols among team members to maintain compliance and workplace safety
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained facility cleanliness and ensured proper management of equipment and supplies
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Practicum Student

AgeCare Glenmore
05.2019 - 09.2019
  • Assisted clients using a trauma-informed approach, ensuring they received essential support to transition their houses into homes effectively.
  • Gathered, organized and input information into digital database.
  • Collaborated closely with supervisors to discuss case progressions, receive guidance on best practices, and ensure ethical decision making.
  • Coordinated logistics with case managers and movers to schedule appointments and arrange transportation for clients’ belongings.
  • Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
  • Applied leadership and conflict resolution skills when liaising with external stakeholders
  • Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.

Education

Bachelor of Applied Arts - Justice Studies

Lethbridge Polytechnic
Calgary, AB
12-2024

Diploma - Justice Studies

Bow Valley College
Calgary, AB
05.2022

Certificate - Health Care Aide

ABM College
Calgary, AB
12.2019

Certificate - Security Training

Columbia College
Calgary, AB
12.2019

Diploma -

James Fowler High School
Calgary, AB
06.2017

Skills

  • Exceptional Communication & Active Listening: Effectively communicates and listens to quickly assess caller needs, ensuring accurate response
  • Calm Decision-Making Under Pressure: Maintains composure and makes swift, effective decisions during high-stress situations
  • Critical Thinking & Problem-Solving: Quickly analyzes complex issues to provide appropriate solutions and dispatch necessary services
  • Multi-tasking Abilities: Manages multiple tasks simultaneously while maintaining accuracy and efficiency
  • Conflict Resolution: Successfully mediates tense interactions, promoting positive outcomes
  • Professional Telephone Demeanor: Projects calmness and authority to reassure callers during emergencies

Languages

English
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

Practicum Student

Calgary Drop-In Centre
01.2024 - 07.2024

Supervisor

Trellis Stampede
07.2023 - 07.2023

Practicum Student

AgeCare Glenmore
05.2019 - 09.2019

Coffee Barista

Starbucks
09.2017 - Current

Certificate - Health Care Aide

ABM College

Certificate - Security Training

Columbia College

Bachelor of Applied Arts - Justice Studies

Lethbridge Polytechnic

Diploma - Justice Studies

Bow Valley College

Diploma -

James Fowler High School

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