Lissandra Estrada
Shafter
Summary
Experienced medical front office professional and Front Office Lead with a strong background in patient access, insurance verification, and daily clinic operations. Skilled in managing front office workflow, coordinating staff schedules, and training team members to ensure efficient patient flow and high-quality service. Known for providing compassionate, patient-centered support while maintaining accuracy and HIPAA compliance. Bilingual in Spanish with the ability to communicate effectively with diverse patient populations.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Front Office Lead
Coastal Kids Pediatrics
Bakersfield
01.2022 - Current
- Manage daily front office operations and ensure smooth patient flow throughout the clinic
- Train and mentor new and existing staff on office procedures, systems, and patient service standards
- Coordinate scheduling for appointments, follow-ups, labs, and procedures efficiently
- Greet and check in patients, ensuring accurate registration and insurance information
- Verify insurance eligibility and resolve coverage issues
- Assist patients in person and over the phone with billing and scheduling questions
- Prepare charts and documentation for upcoming appointments
- Process payments and maintain accurate financial records
- Maintain a clean, organized, and welcoming front office environment
- Handle confidential patient information in compliance with HIPAA
Front Office Clerk
Omni Family Health
Bakersfield
11.2020 - 01.2022
- Managed patient check-in/check-out processes and updated electronic records
- Verified insurance coverage and followed up on discrepancies
- Collected and reconciled co-payments and maintained accurate financial records
- Assisted patients with questions regarding appointments, billing, and services
- Coordinated communication between providers, staff, and patients
- Maintained strict confidentiality and HIPAA compliance
Patient Access Representative
Adventist Health Delano
Delano
07.2019 - 09.2020
- Registered patients and obtained accurate demographic and insurance information
- Coordinated with physicians and clinical staff to support patient care
- Processed medical documentation, including release of information forms
- Managed incoming calls, patient requests, and routed information appropriately
- Assisted patients and families with navigation of hospital services
- Maintained compliance with hospital policies and HIPAA standards
Education
Robert F. Kennedy
Delano, CaliforniaSkills
- Patient Registration & Intake
- Insurance Verification & Billing Support
- Appointment Scheduling & Coordination
- HIPAA Compliance
- Medical Terminology
- Patient Relations & Customer Service
- Multitasking & Organization
- Team Leadership & Front Office Management
- Bilingual: Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Lead
Coastal Kids Pediatrics
01.2022 - Current
Front Office Clerk
Omni Family Health
11.2020 - 01.2022
Patient Access Representative
Adventist Health Delano
07.2019 - 09.2020
Robert F. Kennedy