Lisbett Gonzalez
Los Angeles
Summary
To find a long-term position where I can contribute my knowledge, skills, and great positive energy to the organization. I would like to continue to provide valuable service both to the patient and the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Service Representative
Molina Healthcare Inc
09.2013 - 09.2025
- Placing outbound calls to welcome new members into their health plan, Medicaid, and Marketplace plans
- Provide an overview of benefits to members according to plan type, as well as assisting with scheduling appointments.
- Scheduling Transportation for Medicaid members
- Taking inbound calls from providers and members
- Filing complaints for members
- Taking crisis calls
- Claims training for CA
- Taking Provider calls and assisting with verifying Eligibility, Benefits, and Authorizations
- Verifying CPT codes are covered
- Assisting in scheduling appointments for members, scheduling transportation
- Meeting monthly adherence and Quality scores at or above 98%
- Attendance at 100%
- Training new agents
Patient Coordinator
United Medical Imaging of Maywood
08.2010 - 12.2012
- Verification of insurance eligibility of HMO, PPO, Medi-Cal, Medicare plans
- Checking in patients and prepare charts.
- Collect co payments and deductibles if applicable.
- Schedule appointments
- Verify CPT codes and modify codes if needed.
- Give patient instructions for CT exams.
- Fax medical records
Education
Adult School - undefined
Downey
01.2010
High school - undefined
Locke High
01.2002
Skills
- Bi-lingual in Spanish
- Salesforce, CRM, and QNXT program
- Claims training
- Knowledge of Marketplace and Medicaid plans all states
- Knowledge of Windows programs, Word, Excel etc
- CPT code training
- Medical billing and coding CPT/ICF09
Certification
Medical terminology/Anatomy Certificate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Member Service Representative
Molina Healthcare Inc
09.2013 - 09.2025
Patient Coordinator
United Medical Imaging of Maywood
08.2010 - 12.2012
Adult School - undefined
Downey
High school - undefined
Locke High