Annallely Romero
Corona
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Representative – Account Coordinator
Advanced Marketing & Distribution
Irvine, CA
07.2025 - Current
- Assisted with the successful relocation of company operations, including coordinating inventory placement, assembling office furniture, and supporting facility setup to ensure a smooth transition with minimal disruption to business operations. Represented the company at industry trade shows and expos, engaging prospective customers, promoting products, and assisting in the development of new wholesale business opportunities. Process consumer and wholesale orders, generate invoices, and manage payment transactions through Authorized.net while maintaining accuracy and timely fulfillment. Create and distribute promotional email campaigns highlighting new product launches, special offers, and company promotions to drive customer engagement and sales.
Dispatcher
Superior Tank Lines
Colton, CA
03.2025 - 06.2025
- Coordinated daily communication between fuel transport drivers and gas station personnel to monitor tank levels and ensure timely fuel deliveries. Authorized and documented delivery schedules, maintaining accurate logistical records, and ensuring compliance with operational procedures. Utilized fleet management software to track vehicle activity, optimize routing, and support efficient dispatch operations. Responded to time sensitive operational issues, collaborating with drivers and team members to minimize service disruptions during peak demand periods.
Customer Service Representative- Dispatcher
Dart International
Corona, CA
06.2022 - 01.2025
- Managed the dispatching, routing, and tracking of a fleet of over 80 vehicles while coordinating with drivers and operations personnel to ensure timely deliveries. Responded to more than 50 customer inquiries daily, providing accurate information and resolving concerns in a fast-paced environment. Demonstrated strong problem-solving and communication skills by handling high-pressure situations, maintaining detailed records, and collaborating with team members to ensure seamless operational continuity and customer satisfaction.
Education
Associate of Science - Court Reporting
Cypress College
Cypress, CA01-2027
High School Diploma - undefined
John W North High School
Riverside, CASkills
- Bi-lingual in Spanish
- Experience using supply chain & payment processing software's
- Financial document recordkeeping
- Exceptional communication
- Data entry
- Time management
Timeline
Lead Customer Service Representative – Account Coordinator
Advanced Marketing & Distribution
07.2025 - Current
Dispatcher
Superior Tank Lines
03.2025 - 06.2025
Customer Service Representative- Dispatcher
Dart International
06.2022 - 01.2025
High School Diploma - undefined
John W North High School
Associate of Science - Court Reporting
Cypress College