Summary
Overview
Work History
Education
Skills
Languages
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References
Personal Information
Hobbies and Interests
Timeline
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Lisa Marie Duff

Vancouver,BC

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

11
11
years of professional experience

Work History

Store Supervisor

JD Sports
01.2025 - Current
  • Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
  • Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
  • Generate business results and achieve key KPIs
  • Delivering sales, customer experience, merchandising, visual, and operational expectations.
  • Act as a partner between customers, sales associates, and store leadership.
  • Ability to learn and share expertise of products and trends to fit customer’s needs.
  • Maintains an awareness of all product knowledge and current or upcoming product / trends.
  • Contributes to a positive and inclusive work environment.
  • Support key initiatives as empowered by and in partnership with the store manager.
  • Take a proactive approach to growing the business through community outreach.
  • Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
  • Provide outrageous experiences 100% of the time, sharing our awesome products with our community.

Store Manager

Claires Accessories
03.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Claires Accessories
06.2014 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Education

Leaving Certificate - High School Diploma

Ardscoil La Salle
06.2010

Skills

  • Multitasking and Organization
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Training and mentoring
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising

Languages

English
Native or Bilingual

Icon

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References

  • Ms Natasha Cobbe, Claires Accessories, Store Manager, (353) 086-8750881
  • Mrs Catherine Morley, Claires Accessories Granville St., Former Store Manager, 778-808-3709

Personal Information

Date of Birth: 07/18/1992

Address: 938 Smithe Street, Vancouver, BC, V6Z 3H8.

Hobbies and Interests

In my spare time, I enjoy a diverse range of activities that keep me active and creatively inspired. Running and walking are integral parts of my routine, providing not only physical fitness but also a refreshing way to clear my mind and appreciate nature. I have a passion for makeup and fashion, allowing me to express my creativity and individuality through various styles and looks. These interests also enhance my appreciation for personal expression and the art of aesthetics. Above all, I cherish spending time with my family, whether it's sharing a meal, participating in outdoor activities, or engaging in meaningful conversations. Together, these hobbies enrich my life, balancing fitness, creativity, and strong family bonds.

Timeline

Store Supervisor

JD Sports
01.2025 - Current

Store Manager

Claires Accessories
03.2019 - Current

Assistant Manager

Claires Accessories
06.2014 - 01.2019

Leaving Certificate - High School Diploma

Ardscoil La Salle

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Lisa Marie Duff