Karen Gatan
Stockton
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes. Track record of effective inventory control and staff development.
Overview
6
6
years of professional experience
Work History
Store Supervisor
US Navy
Norfolk, VA
06.2020 - 04.2021
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Answered customer queries and complaints and provided prompt solutions.
- Handled customer transactions and balanced cash drawers.
- Received store deliveries and transported items to correct facility locations.
- Coordinated restocks to keep retail displays organized and full for customers.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
Aviation Boatswain's Mate Handler
US Navy
Norfolk, VA
04.2015 - 04.2021
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions.
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
- Prepared and fueled planes for take-off and organized operations for each landing.
- Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
- Collaborated with team of 100+ personnel to maintain smooth and efficient operations.
- Maintained and placed visual landing aids to assist pilots with safe and efficient landings.
- Documented special tracking information, including weather and emergency signals.
- Operated deck handling equipment to support aircraft launch and recovery operations.
- Coordinated personnel movements on flight deck to ensure operational safety and efficiency.
- Enhanced aircraft launch and recovery operations by maintaining a safe and efficient flight deck environment.
- Assisted with damage control efforts during emergencies to minimize loss of life or equipment while maintaining operational readiness.
- Demonstrated strong teamwork and leadership skills through effective communication, problem-solving, and decision-making during high-tempo operations.
- Maintained accurate records of daily flight operations including movement logs for aircraft status updates and accurate inventory management.
- Oriented, readied and directed planes for successful take-offs.
Education
Bachelor of Science - Nursing
Southville International School And Colleges
Manila, Philippines03.2012
Diploma - Medical Assistant
UEI College
Stockton03-2024
Skills
- Customer service
- PPE use
- Organization
- Microsoft Office
- Organizational skills
- Basic math
- Reliable & trustworthy
- Inspection skills
- Emergency Response
- Information gathering
- People skills
- Merchandising
- Loss prevention
- Multitasking and organization
- Store opening and closing
- Documentation and reporting
- Store merchandising
- Friendly and positive
- Verbal and written communication
- Inventory and stocking
- Multitasking and prioritizing
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Safety protocols
- Task prioritization
- Equipment operation
- Safety
- Professionalism
- Data recording
- Technical documentation
- Flight operations
- Aircraft directing
- Underway replenishment
- Flight control
- Safety equipment use
- Communication skills
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Store Supervisor
US Navy
06.2020 - 04.2021
Aviation Boatswain's Mate Handler
US Navy
04.2015 - 04.2021
Bachelor of Science - Nursing
Southville International School And Colleges
Diploma - Medical Assistant
UEI College