Lisa Villamena
Rancho Cucamonga
Summary
Care coordinator and case manager with 4+ years of experience in healthcare and educational support. Expertise in leadership program coordination, staff training, client communication, and meticulous record-keeping. Certified community health worker dedicated to creating safe and supportive environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Coordinator Lead
Titanium Healthcare
Rancho Cucamonga
08.2025 - Current
- Develop individualized care plans based on assessment findings on eClinical Works, SharePoint, and Care Director
- Coordinated discharge planning to facilitate smooth transitions for members leaving healthcare facilities, ensuring continuity of care
- Coordinate and facilitate communication between healthcare providers, social workers, therapists
- Provide education to members and their families on health-related topics, treatment options, and self-care strategies
- Scheduled daily appointments with team members to optimize workflow and improve communication
- Trained new hires through 'Shadowing' for two weeks to enhance onboarding experience and integration
- Maintain accurate and up-to-date records of assessments on a monthly basis with quarterly meetings with team
Lead Case Manager
Titanium Healthcare
Santa Maria
02.2024 - Current
- Coordinated communication between healthcare providers, social workers, and therapists to ensure comprehensive care.
- Tracked member progress and revised care plans based on findings to optimize treatment outcomes.
- Developed individualized care plans from assessment findings on eClinical Works to enhance member support.
- Provide education to members and their families on health-related topics, treatment options, and self-care strategies
- Maintain accurate and up-to-date records of assessments on a monthly basis with quarterly meetings with team
Client and Caregiver Coordinator
Amada Senior Care
Colorado Springs
07.2023 - 11.2023
- Scheduled and coordinated phone and in-person assessments for all clients weekly
- Conducted customer service visits to resolve client needs and improve satisfaction
- Follow up on complaints and work with the team on a resolution
- Documented and tracked updates for IOS clients to ensure timely follow-up
- Documented all involvement in any situation, phone call, or face to face meeting
High School Special Education Paraprofessional
The Classical Academy
Colorado Springs
07.2021 - 01.2023
- Assisted students in achieving IEP goals, including self-advocacy, time management, and organizational skills.
- Redirected behavioral issues and de-escalated conflicts with angry or upset students to maintain a positive learning environment.
- Coordinated with Case Manager and teachers to effectively plan and schedule meetings.
- Created summary sheets of the IEPs for teaching staff following federal and state privacy laws.
Youth Services Staffing Specialist
Goodwill Industries of Ventura and Santa Barbara Counties
Santa Maria
07.2020 - 04.2021
- Established partnerships with local businesses to expand internship opportunities for participants
- Coordinated onboarding for participants in paid internships, reviewing policies and procedures to ensure compliance
- Trained participants for interviews and assisted with resume building
- Managed biweekly submission of participants' timesheets to ensure accurate and timely payroll processing
Private Certified Nursing Assistant
Private
Grand Junction
05.2015 - 06.2019
- Provided daily care support including bathing, toileting, dressing, and feeding to enhance patient comfort and dignity
- Using a Hoyer Lift, assisted quadriplegic and paraplegic patients around their homes
- Facilitated End of Life care for hospice patients to ensure comfort and support for families
- Cleaned and packed bed sores to promote patient comfort and prevent infection.
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO05-2015
Skills
- Care coordination
- Patient advocacy
- Crisis intervention
- Care planning
- Assessment reporting
- Problem solving
- Team management
- Cross-disciplinary communication
- Leadership experience
Certification
- Clinical Health Worker National Provider Identifier (NPI): 1407708712
Timeline
Care Coordinator Lead
Titanium Healthcare
08.2025 - Current
Lead Case Manager
Titanium Healthcare
02.2024 - Current
Client and Caregiver Coordinator
Amada Senior Care
07.2023 - 11.2023
High School Special Education Paraprofessional
The Classical Academy
07.2021 - 01.2023
Youth Services Staffing Specialist
Goodwill Industries of Ventura and Santa Barbara Counties
07.2020 - 04.2021
Private Certified Nursing Assistant
Private
05.2015 - 06.2019
High School Diploma -
Grand Junction High School