Jeanette Alvarez
Whittier
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
Work History
Care coordinator lead
PIH Health Hospital
Whittier
02.2025 - Current
- Coordinated multidisciplinary teams to develop comprehensive care plans addressing patient needs.
- Delivered crisis intervention services during critical situations.
- Oversaw case management team, improving service delivery and coordination for better patient outcomes.
- Implemented quality assurance measures, ensuring compliance with regulations and enhancing care standards.
Care Management Coordinator
PIH Health Hospital - Whittier
Whittier
12.2022 - 02.2025
- Managed referrals and authorizations for services required by patients.
- Facilitated collaboration between primary care physician, specialist, hospital staff and community resources to provide comprehensive patient care.
- Assisted in coordinating discharge planning for patients leaving acute care settings.
- Communicated with multidisciplinary teams to ensure coordinated care delivery.
CNA Lead
PIH Health Hospital
Whittier
02.2014 - 12.2022
- Assisted nursing staff with daily patient assessments and monitoring
- Collaborated with multidisciplinary teams to enhance patient care experience.
- Designed and developed training materials for new employees in the organization.
- Created and offered additional materials to enhance training.
Education
Vocational Nursing
America Care College
Ontario 07.2026 - 07.2026
Skills
- Effective communication
- Time management
- Workflow management
- Policy adherence
- Data entry
- Empathy and compassion
- Patient advocacy
- Multitasking and organization
- Active listening
- Database coordination
Affiliations
- Wedding coordinator assistant
Timeline
Vocational Nursing
America Care College
07.2026 - 07.2026
Care coordinator lead
PIH Health Hospital
02.2025 - Current
Care Management Coordinator
PIH Health Hospital - Whittier
12.2022 - 02.2025
CNA Lead
PIH Health Hospital
02.2014 - 12.2022