Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Club Experience
Timeline
Generic

LISA TOMAIRA

Milton,Canada

Summary

A motivated and ambitious individual with work experience, seeking a customer-facing role to apply strong interpersonal skills, attention to detail, and a solid work ethic. Gained valuable communication and leadership skills through academic projects, volunteer roles, extracurricular activities and work experiences. Developed key attributes such as teamwork, collaboration, and problem-solving, with a passion for marketing, sales, and other aspects of the business environment. Proven ability to take initiative, manage responsibilities, and deliver exceptional service, contributing to team success and organizational goals.

Overview

3
3
years of professional experience

Work History

Server-Part-time

Ella Middle Eastern Restaurant & Lounge
09.2024 - Current
  • Provided exceptional customer service in a high-volume, fast-paced restaurant and lounge setting, ensuring a memorable dining experience for guests.
  • Assisted in menu explanations, upselling items, and making recommendations based on guest preferences.
  • Worked closely with the kitchen and bar staff to ensure the timely delivery of food and beverages.
  • Maintained a clean and organized work environment, adhering to health and safety standards.
  • Collaborated with team members to address customer inquiries, resolve concerns, and ensure satisfaction.
  • Demonstrated knowledge of Middle Eastern cuisine and beverages, offering a unique and informative experience for guests.
  • Provided efficient service and improved guest satisfaction by promptly addressing requests.

Marketing Coordinator

One & Only Design and Get Auto Financing
12.2021 - Current
  • Developed and executed tailored digital marketing strategies, enhancing local businesses' brand awareness and audience engagement, including One & Only Design and Get Auto Financing.
  • Managed social media accounts, created content and logos, and optimized campaigns to drive traffic and conversions.
  • Conducted SEO and email marketing campaigns, improving search rankings, open rates, and client conversions.
  • Analyzed performance data from Google Analytics and social media insights to optimize marketing efforts.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.

Server-Part-time

Paramount Middle Eastern Kitchen
03.2023 - 08.2024
  • Greeted and seated guests, ensuring an exceptional dining experience
  • Managed dine-in, take-out, and Uber Eats orders with accuracy and efficiency
  • Processed transactions and handled payments using POS systems
  • Delivered outstanding customer service, addressing inquiries and resolving concerns promptly
  • Maintained a clean and welcoming environment while coordinating with kitchen staff for timely food delivery
  • Addressed guest concerns for optimal dining experiences.

Part-time

Tim Hortons
09.2022 - 05.2023
  • Accurately processing/collecting transactions including cash, debit, credit, and gift cards
  • Contributing to the cleanliness, safety, and overall success of the team and restaurant
  • Providing excellent guest experience through the delivery of exceptional products and services
  • Prepared food and drinks for customers
  • Worked effectively in fast-paced environments.

Education

Marketing Management

University of Guelph
Guelph, ON
06-2029

High School Diploma -

Saint Francis Xavier Catholic Secondary School
Milton, ON
06.2024

Skills

  • Dependable
  • Organized
  • Communication skills
  • Record keeping
  • Fast Learner
  • Time-management
  • Advertising & Marketing
  • Graphic Design
  • Social Media Strategy
  • Customer Service
  • Teamwork and collaboration
  • Influencer marketing
  • Friendly, positive attitude
  • Problem-solving

Accomplishments

    Honor Roll Student

  • Consistently demonstrated academic excellence by maintaining a high GPA and achieving placement on the Honor Roll.
  • Content Creator & Micro-Influencer

    Through Instagram and TikTok

  • Developed a strong online presence, collaborating with multiple brands and serving as a brand ambassador.
  • My content has driven increased engagement and brand visibility, fostering meaningful partnerships with companies that align with my personal brand.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Club Experience

DECA Club at Saint Francis Xavier CSS

September 2023 - June 2024

  • Participated in competitive case events focused on business, marketing, and entrepreneurship, applying knowledge of advertising and customer service in real-world scenarios.
  • Collaborated with team members to develop and present innovative business solutions.
  • Strengthened leadership, communication, and problem-solving skills through real-world simulations.
  • Engaged in networking opportunities with industry professionals and peers during conferences and workshops.


Saint Francis Xavier CSS

September 2023 - June 2024

  • Assisted a teacher in working with life skills students, providing support in their learning and day-to-day activities.
  • Worked closely with students, offering individual guidance and support to foster their independence and life skills.
  • Successfully hosted multiple fundraisers in collaboration with life skills students, where we organized arts and crafts workshops. Together, we created handmade products such as Valentine’s Day cards, birthday cards, and friendship bracelets, which were sold to raise funds for the program.
  • These events not only helped raise money but also provided the students with valuable skills in creativity, teamwork, and entrepreneurship, while fostering a sense of community and accomplishment.
  • As a prom committee member, I actively contributed to the planning and execution of the school prom, collaborating with a team to coordinate every aspect of the event. This included selecting the venue, designing invitations, choosing a theme, organizing entertainment, and managing logistics for a seamless and memorable experience.
  • Worked closely with vendors, volunteers, and other committee members to ensure that all details were in place, leading to a successful event that was enjoyed by all attendees.

Timeline

Server-Part-time

Ella Middle Eastern Restaurant & Lounge
09.2024 - Current

Server-Part-time

Paramount Middle Eastern Kitchen
03.2023 - 08.2024

Part-time

Tim Hortons
09.2022 - 05.2023

Marketing Coordinator

One & Only Design and Get Auto Financing
12.2021 - Current

Marketing Management

University of Guelph

High School Diploma -

Saint Francis Xavier Catholic Secondary School
LISA TOMAIRA