Summary
Overview
Work History
Education
Skills
Websites
Languages
Software
Timeline
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AMNA ISHTIAQ

Milton,Canada

Summary

Results-driven Senior Business Analyst with over 8 years of experience translating business needs into actionable solutions. Seeking a full-time position that offers professional challenges. Skilled in analyzing complex processes, problem-solving, critical thinking, identifying inefficiencies, and delivering data-driven recommendations to enhance operational performance. Experienced in stakeholder engagement, requirements gathering, process analysis & mapping, and cross-functional collaboration across hybrid, Agile, and Waterfall environments. Proven track record of managing competing priorities while maintaining high standards of accuracy and quality, consistently delivering strategic insights and operational improvements by aligning business objectives with technological solutions across diverse domains.

Overview

13
13
years of professional experience

Work History

Senior Business Analyst

MNP LLP
05.2022 - Current
  • As a Senior Business Analyst at MNP, I have led and supported approximately 25 cross-functional initiatives across enterprise systems, reporting platforms, and business transformation programs. My role has consistently focused on bridging the gap between business needs and technical solutions, ensuring alignment with strategic goals and operational efficiency.
  • Acted as a liaison between business users and technical teams to elicit, analyze and translate complex requirements into clear actionable deliverables for Development and QA teams.
  • Led the design and documentation of end-to-end business workflows, incorporating both manual and automated steps.
  • Collaborated with cross-functional teams to streamline operations, reduce redundancies, and improve consistency across regions.
  • Designed and enhanced dashboards and reporting tools to support forecasting, resource planning, and operational decision-making. Ensured data integrity and usability by refining logic, filters, and export functionalities.
  • Directed user acceptance testing (UAT) for enterprise systems, identifying and resolving data syncing issues, validating field mappings, and coordinating with QA and development teams to ensure successful deployments.
  • Supported change impact assessments, pilot rollouts, and go/no-go decisions.
  • Developed training materials and communication plans to ensure smooth transitions during system upgrades and process changes.
  • Facilitated workshops, walkthrough, and training sessions to support adoption and change readiness.
  • Contributed to the development of standardized templates, naming conventions, and best practices to support data governance and regulatory compliance.
  • Demonstrated expertise in enterprise platforms, reporting tools, and diagnostic systems. Provided input on tool enhancements and collaborated on integration strategies to support business goals.
  • Proactively identified areas for improvement, led working sessions, and championed initiatives that enhanced Solution Delivery and Project team productivity and system performance.
  • Contributed to the creation of business cases, ROI analysis, and strategic roadmaps to support investment decisions and project prioritization.

Business Analyst

Knowledge First Financial
11.2016 - 05.2022
  • Analyzed key aspects of business to evaluate factors driving results and summarize into presentations.
  • Derived conceptual designs from business objectives to deliver software updates according to specifications for usability, performance, and functionality.
  • Met with multiple stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed the impact of current business processes on users and stakeholders and evaluate potential areas for improvement.
  • Identified process inefficiencies through gap analysis and outline sensible solutions.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests.
  • Map current business and operational processes and recommend areas for improvement. Create workflow diagrams to clearly demonstrate processes and timelines.
  • Identify and improve processes to find efficiencies while adhering to requirements. Meet conflicting deadlines in a fast-paced environment while maintaining accuracy and quality of work.
  • Work closely with developers and system architects to provide input and clarification on business requirements.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams
  • Experienced in conducting and partaking in Joint Application Development (JAD) sessions.
  • Continue to propose solutions to issues through critical thinking, creative approaches, and problem solving in hybrid, Waterfall, and Agile environments.

Team Lead

Knowledge First Financial
09.2012 - 11.2016
  • Lead a team trained and skilled in Customer Operations.
  • Analyzed Volume, budget and OPH trends. Maintained and cascaded Daily/weekly reporting. Maintained forecasting and budget spreadsheet for Customer Operations.
  • Provided daily coaching, Quality Assessment results in a team ensuring integrity and quality of work. Regularly updated Standard Operating Procedures for processes used by Operations teams.
  • Processed New business in timely manner to maintain SLA.
  • Investigated and solved customers and Sales Force related escalations.
  • Trained and assisted peers, Sales Representatives daily.
  • Acted as liaison between company and Sales Representatives, clients etc.
  • Reviewed and approved new trades, as licensed Sales Representative.
  • Maintained daily correspondence with Clients and Sales Force through Emails, or by mail.
  • Managed inbound queue and made outbound calls to clients and Sales Representatives if required to meet SLA.
  • Participated in cross-functional team-building activities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed schedules accepted time off requests and found coverage for short shifts.

Education

Certificate in Business Analysis -

University of Toronto
Mississauga, ON

Bachelor of Arts - English Literature

Punjab University
Lahore, Pakistan

Skills

  • Strategic Business Analysis
  • Analytical Thinking & Problem-solving
  • Data, process, workflow and gap analysis
  • Business process improvement & solution design
  • Process mapping, optimization & development
  • Requirements Elicitation & Documentation
  • Stakeholder engagement & relationship management
  • Detail Oriented, Multitasking and organization
  • Team collaboration & Clear communication
  • Agile & waterfall Methodologies

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Software

Microsoft Office Suite (Word, Excel, PowerPoint, Teams & zoom)

Visio

Balsamiq

SharePoint

Dynamics 365

Azure DevOps

JIRA

CaseWare

QBO

EASE

PowerBI

ConnectWise

Timeline

Senior Business Analyst

MNP LLP
05.2022 - Current

Business Analyst

Knowledge First Financial
11.2016 - 05.2022

Team Lead

Knowledge First Financial
09.2012 - 11.2016

Certificate in Business Analysis -

University of Toronto

Bachelor of Arts - English Literature

Punjab University

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AMNA ISHTIAQ