Summary
Overview
Work History
Skills
Certification
Timeline
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Lisa Stroud

Lisa Stroud

Hamilton,ON

Summary

Dynamic and entrepreneurial Customer Success leader with a proven track record in managing school and district-level accounts across North America. Skilled in driving strategic renewals and upsells, enhancing partner satisfaction, and developing scalable onboarding and enablement programs. Adept at data analysis, cross-functional collaboration, and leading high-performing teams. Consistently recognized for exceeding performance metrics, taking initiative, and delivering measurable impact in fast-paced, mission-driven environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead- Customer Success

Education Perfect
Toronto, Ontario
01.2025 - Current
  • Lead the Canadian CSM team, supporting territory planning, setting clear goals, and making sure our processes work for the team and the schools we support.
  • Coach and mentor newer CSMs, helping them build confidence, navigate challenges, and feel supported as they ramp up.
  • Support complex renewal and upsell conversations with a clear focus on what success looks like for the district.
  • Collaborate with teams across the business to improve onboarding, strengthen engagement, and ensure that schools and districts feel supported from day one.
  • Recognized as a rising leader within the company, and selected to attend the Leading at EP summit, contributing to conversations around team culture, strategy, and long-term impact.

Customer Success Manager

Education Perfect
Toronto, ON
10.2023 - 01.2025
  • Managed a diverse book of business with an ARR exceeding $800,000, supporting school and district partnerships across Canada and the U.S.
  • Successfully led the onboarding and renewal implementation of several large-scale districts, including rollouts across more than 100 schools.
  • Designed and built the external implementation framework used to onboard new school and district clients, including 30/60/90-day success milestones to drive engagement, ensure accountability, and set a clear path to renewal.
  • I took the lead on training and mentoring new team members, providing hands-on support, and setting them up for long-term success.
  • Partnered closely with the Product team to provide feedback on several go-to-market features, helping to shape platform enhancements aligned to educator needs.
  • Worked closely with Marketing to shape our back-to-school messaging for districts and schools, making sure it hit the right tone, and clearly communicated value. Played a key role in getting our first Back-to-School webinar series off the ground, helping drive engagement early in the school year, and setting the stage for strong partnerships.

Revenue Operations & Enablement Specialist

PartnerStack
Toronto, ON
10.2021 - 05.2023
  • Designed and delivered training and enablement programs across Sales, Marketing, and CS teams.
  • Built onboarding for CSMs, Support, and Onboarding roles, improving ramp time and confidence.
  • Led weekly enablement sessions to keep teams up to date with product/process changes.
  • Implemented an automated renewal process that reduced time to renewal by 40%.
  • Maintained a knowledge base in Guru with a 98% verification rate.
  • Awarded the 'Dark Horse' peer award for behind-the-scenes impact and dedication.

Customer/Teacher Success Manager

Prodigy
Oakville, ON
01.2018 - 10.2021
  • Achieved 100%+ target for renewals and upsells every quarter.
  • Maintained partner NPS of 90% consistently.
  • Launched Prodigy’s first user certification program, with over 2,000 participants in the first year.
  • Partnered with the Product and Education teams to develop onboarding and learning webinars.

Skills

  • Customer Success
  • Team leadership
  • Data analysis
  • Training development
  • Onboarding programs
  • Performance metrics
  • Renewal strategies
  • Risk management

Certification

  • Customer Success Certification – SuccessHACKER
    Jun 2021 – Dec 2021

Timeline

Team Lead- Customer Success

Education Perfect
01.2025 - Current

Customer Success Manager

Education Perfect
10.2023 - 01.2025

Revenue Operations & Enablement Specialist

PartnerStack
10.2021 - 05.2023

Customer/Teacher Success Manager

Prodigy
01.2018 - 10.2021

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Lisa Stroud