Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Calum Fitzpatrick

Calum Fitzpatrick

Vancouver,BC

Summary

Customer Success Leader with a track record in cybersecurity and strategic account management. Passionate about technology and outdoor innovations, blending technical expertise with strategic relationship management. Skilled in leading teams, optimizing customer success strategies, and driving product adoption for complex solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead, Sr Strategic Customer Success Manager

Darktrace
Vancouver, BC
08.2024 - Current
  • Led a team of four CSMs managing North American strategic accounts.
  • Developed strategies to increase team productivity and improve customer service levels.

Strategic Customer Success Manager

Darktrace
Vancouver, British Columbia
08.2022 - 08.2024
  • Managed a $23.5M portfolio, including Canada’s largest account.
  • Developed onboarding and retention strategies, strengthening enterprise relationships.

Enterprise Customer Success Manager

Darktrace
Vancouver, British Columbia
02.2022 - 08.2022
  • Developed and implemented customer success strategies for enterprise clients.

Accountant

MNP LLP
Vancouver, British Columbia
01.2021 - 02.2022
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Monitored balance sheets and income statements to evaluate financial performance.

Education

Bachelor of Commerce - Accounting

University of Calgary
Calgary, AB
06-2020

Skills

  • Customer success
  • Account management
  • Team leadership
  • Data analysis
  • Onboarding strategies
  • Retention strategies
  • Revenue Generation
  • Project management

Affiliations

  • Camping/Hiking
  • Running
  • Biking

Certification

  • Darktrace Manager Excellence Program

Timeline

Team Lead, Sr Strategic Customer Success Manager

Darktrace
08.2024 - Current

Strategic Customer Success Manager

Darktrace
08.2022 - 08.2024

Enterprise Customer Success Manager

Darktrace
02.2022 - 08.2022

Accountant

MNP LLP
01.2021 - 02.2022

Bachelor of Commerce - Accounting

University of Calgary
Calum Fitzpatrick