Calum Fitzpatrick
Vancouver,BC
Summary
Customer Success Leader with a track record in cybersecurity and strategic account management. Passionate about technology and outdoor innovations, blending technical expertise with strategic relationship management. Skilled in leading teams, optimizing customer success strategies, and driving product adoption for complex solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead, Sr Strategic Customer Success Manager
Darktrace
Vancouver, BC
08.2024 - Current
- Led a team of four CSMs managing North American strategic accounts.
- Developed strategies to increase team productivity and improve customer service levels.
Strategic Customer Success Manager
Darktrace
Vancouver, British Columbia
08.2022 - 08.2024
- Managed a $23.5M portfolio, including Canada’s largest account.
- Developed onboarding and retention strategies, strengthening enterprise relationships.
Enterprise Customer Success Manager
Darktrace
Vancouver, British Columbia
02.2022 - 08.2022
- Developed and implemented customer success strategies for enterprise clients.
Accountant
MNP LLP
Vancouver, British Columbia
01.2021 - 02.2022
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored balance sheets and income statements to evaluate financial performance.
Education
Bachelor of Commerce - Accounting
University of Calgary
Calgary, AB06-2020
Skills
- Customer success
- Account management
- Team leadership
- Data analysis
- Onboarding strategies
- Retention strategies
- Revenue Generation
- Project management
Affiliations
- Camping/Hiking
- Running
- Biking
Certification
- Darktrace Manager Excellence Program
Timeline
Team Lead, Sr Strategic Customer Success Manager
Darktrace
08.2024 - Current
Strategic Customer Success Manager
Darktrace
08.2022 - 08.2024
Enterprise Customer Success Manager
Darktrace
02.2022 - 08.2022
Accountant
MNP LLP
01.2021 - 02.2022
Bachelor of Commerce - Accounting
University of Calgary
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