Lisa Poniatowski
Los Angeles
Summary
Retail management expert with a strong focus on driving sales and team development. Proven ability to increase annual sales by 25–40%, improve client segmentation KPIs, and execute successful store openings. Skilled in mentoring teams and implementing data-driven strategies for business growth.
Overview
15
15
years of professional experience
Work History
Flagship Store Director
Maison Margiela
06.2022 - Current
- Increased annual sales by 25–40% over the last four years, contributing to consistent KPI growth.
- Led CRM development, enhancing client segmentation KPIs and building a high-value client base.
- Cultivated loyal clientele, with VIC clients contributing 20% of overall business.
- Strategically built and developed high-performing teams by recruiting and mentoring a team of seven, including an operations manager, maintaining over 90% team retention.
- Training emphasis on client wardrobing across categories for impactful sales and KPI metric.
Temporary Assignment/ Store Opening Lead
Jil Sander
06.2023 - 12.2023
- Collaborated with OTB leadership to launch Jil Sander Beverly Hills pop-up, ensuring seamless store opening and brand-aligned execution
- Liaised with project manager to address store maintenance and implement operational enhancements post-opening
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
General Manager
Maison Margiela
03.2019 - 06.2022
- Developed and executed strategic plans that facilitated year-over-year growth through coaching and data analysis
- Cultivated elite client relationships and implemented strategies that increased client spend and retention
- Oversaw operations of standalone boutique, managing online platforms, inventory, stylist accounts, event coordination, and performance reviews
Luxury Sales Supervisor
Celine
08.2015 - 03.2019
- Top 2% in company sales, nationally
- Achieved a 30% year-over-year growth, consistently driving $1.65 million in annual personal sales
- Enhanced customer satisfaction by efficiently addressing and resolving client concerns while fostering key relationships.
- Facilitated onboarding and development of new hires as a primary training resource.
Assistant Manager
Reed Krakoff
08.2012 - 02.2014
- Built and nurtured key relationships, collaborating with GM on hiring and decision-making to support revenue growth.
- Focused on achieving goals through strategic improvements and community engagement, converting events into measurable sales opportunities.
- Managed daily operations and staff scheduling for retail environment.
- Trained and mentored new employees on customer service standards.
Stylist/ Sales Specialist
Michael Kors
06.2011 - 08.2012
- Exceeded daily/ weekly/ monthly sales goals by >10%; top producer store wide
- Developed and nurtured repeat clientele using a client book
- Styled clients with personalized fashion advice and coordinated looks.
- Assisted in visual merchandising to enhance store displays and appeal.
- Maintained product knowledge of current collections and fashion trends.
Education
Bachelor of Art - Women and Gender Studies
University of Oregon
06-2010
High School -
Bishop O'Dowd High School
01-2006
Skills
- Store operations
- Inventory management
- Retail technology
- Sales strategy
- Performance analysis
- Strategic planning
- Retail promotions
- Visual merchandising
- Team leadership
- Employee development
- Relationship management
- Relationship building
- Effective communication
- Goal orientation
- Adaptability
- Problem solving
- CRM focus
Extracurricular Activities
VP Communications Delta Gamma Alumnae- September 2021-2022
Delta Gamma Sorority, September 2007- 2010
Timeline
Temporary Assignment/ Store Opening Lead
Jil Sander
06.2023 - 12.2023
Flagship Store Director
Maison Margiela
06.2022 - Current
General Manager
Maison Margiela
03.2019 - 06.2022
Luxury Sales Supervisor
Celine
08.2015 - 03.2019
Assistant Manager
Reed Krakoff
08.2012 - 02.2014
Stylist/ Sales Specialist
Michael Kors
06.2011 - 08.2012
Bachelor of Art - Women and Gender Studies
University of Oregon
High School -
Bishop O'Dowd High School