Lisa Poniatowski
Los Angeles
Summary
Retail management professional with experience in flagship store leadership. Proven ability to drive sales, elevate customer experiences, and streamline store operations. Strong focus on team collaboration, training, and development to adapt to evolving business needs. Skilled in inventory management, visual merchandising, performance analysis, and team building. Recognized for adaptability, reliability, and a results-driven approach. Actively seeking career advancement opportunities in Retail Director or Regional Manager roles to leverage expertise in driving business growth and team success.
Overview
14
14
years of professional experience
Work History
Flagship Store Director
Maison Margiela
06.2022 - Current
- Led successful launch of new flagship location in January 2023, delivering a seamless opening experience
- Drove business growth, doubling store revenue within the first year of operations
- Successfully launched and integrated omnichannel strategy, enhancing the seamless customer experience across in-store and online platforms
- Support U.S. store managers in executing CRM strategy, client development initiatives, and operational process improvements
- Lead onboarding and training efforts, with a focus on cultivating high-performing teams and elevating client engagement
- Champion best practices in people management, fostering team growth and aligning talent with brand objectives
Temporary Assignment/ Store Opening Lead
Jil Sander
06.2023 - 12.2023
- Played an integral role in the launch of the Jil Sander Beverly Hills flagship, working in direct partnership with OTB leadership to ensure a seamless store opening and brand-aligned execution
- Spearheaded the development and implementation of elevated client services, including the Studio Services program, exclusive consignment offerings, and bespoke one-to-one clienteling strategies
- Acted as key liaison with the project manager to proactively address store maintenance and operational enhancements in the post-opening phase
General Manager
Maison Margiela
03.2019 - 06.2022
- Develop and execute strategic plans to drive consistent year-over-year growth through people coaching and data-driven analysis
- Cultivate elite client relationships and implement strategies to increase client spend and retention
- Oversee operations of standalone boutique, including online platforms, inventory management, RTV, event coordination, and annual performance reviews
Luxury Sales Supervisor
Celine
08.2017 - 03.2019
- Achieved a 30% year-over-year growth, consistently driving $1.65 million in annual personal sales
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Luxury Sales Specialist
Celine
04.2015 - 08.2017
- Top 2% in company sales, nationally
- Established trust among clientele through transparency about product sourcing, pricing, and quality, leading to increased customer loyalty and long-term sales growth.
- Collaborated with team members to exceed sales targets, implementing creative marketing strategies.
Assistant Manager
Reed Krakoff
08.2012 - 02.2014
- Built extensive relationships that brought in consistent recurring revenue
- Collaborated with GM on decision making, new hire interviews, problem solving and relationship building
- Communicated strategic areas of improvement to ensure weekly and monthly goals were met
- Actively participated in converting community involvement and events into sales opportunities
Stylist/ Sales Specialist
Michael Kors
06.2011 - 08.2012
- Exceeded daily/ weekly/ monthly sales goals by >10%; top producer store wide
- Trained new hires in sales development and customer service to maximize sales performance
- Built and maintained repeat clientele through the utilization of a client book
Education
Bachelor of Art - Women and Gender Studies
University of Oregon
06.2010
High School - undefined
Bishop O'Dowd High School
01.2006
Skills
- Store operations and openings
- Strategic leadership
- Team management
- Tech-savviness
- CRM development
- Goals and performance
Timeline
Temporary Assignment/ Store Opening Lead
Jil Sander
06.2023 - 12.2023
Flagship Store Director
Maison Margiela
06.2022 - Current
General Manager
Maison Margiela
03.2019 - 06.2022
Luxury Sales Supervisor
Celine
08.2017 - 03.2019
Luxury Sales Specialist
Celine
04.2015 - 08.2017
Assistant Manager
Reed Krakoff
08.2012 - 02.2014
Stylist/ Sales Specialist
Michael Kors
06.2011 - 08.2012
High School - undefined
Bishop O'Dowd High School
Bachelor of Art - Women and Gender Studies
University of Oregon