Summary
Overview
Work History
Education
Skills
ACCOMPLISHMENTS
Page
Professional Development
Timeline
Generic

LISA PIERCE

Kitchener,ON

Summary

Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, and database management.

Overview

17
17
years of professional experience

Work History

INFORMATION ASSISTANT

Region of Waterloo
11.2023 - Current
  • Coordination and management of vision screening mandates under direction of the Ministry of Health
  • Compile and mail 100+ vision screening packages to Public and Catholic schools ensuring predetermined timelines are met
  • Maintain and update Excel spreadsheets daily to reflect vision screening test results
  • Assist with the development of information management strategy, improving overall organizational effectiveness.
  • Serves as liaison between department leaders and end-users, facilitating communication and promoting understanding of information needs.
  • Organized, maintained and updated information in Provincial and Regional databases.

PRIMARY CARE PARAMEDIC - IV Certified

Region of Waterloo
04.2007 - 11.2023
  • Use of critical decision making skills in dynamic situations; easily make appropriate transport decisions based on patient presentation
  • Continuing Medical Education Programs: Attended training sessions to maintain certification licensure. Maintain existing knowledge by consistently reviewing CPER Base Hospital policies and procedures.
  • Mentored new paramedics through hands-on training sessions, sharing knowledge of best practices in emergency medicine.
  • Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.

COVID 19 SWABBING TEAM MEMBER

Region of Waterloo
01.2021 - 12.2021
  • Mobile PCR test unit for symptomatic/asymptomatic individuals within the Region of Waterloo, following all PPE guidelines
  • Responsible for proper handling of swabs; ensuring accuracy and confidentiality of patient information
  • Providing resources post swab regarding how to obtain results and self-isolation procedures
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

Graduate Certificate - Occupational Health And Safety

Fanshawe College of Applied Arts And Technology
London, ON
12.2025

Bachelor of Arts - Psychology

Wilfrid Laurier University
Waterloo, ON

Diploma - Primary Care Paramedic

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2007

Skills

  • Enthusiastic personality and interpersonal patient relations
  • Calm leadership
  • Multitasking and prioritization
  • Collaborate with community partners and stakeholders
  • Information Management

ACCOMPLISHMENTS

RESEARCHER AND CONTRIBUTER

(2020-2022)

Member of working group for the development and implementation of peer support within Region of Waterloo Paramedic Services.

Solicited information from Fire Departments and Paramedic Services within Ontario about current programs and innovative opportunities. 


GUEST SPEAKER

(2019) 

Invited to facilitate an open discussion to reduce stigma and educate PTSD sufferers about access to resources and treatment. Openly shared my own journey through PTSD; attendees continue to reach out to me today for ongoing support. 

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Professional Development

  • COMMUNITY COMMITTEE MEMBER (2023-Present) Performance, Quality, Risk and Ethics Committee, Canadian Mental Health Association, Waterloo, Ontario
  • SUPERVISION CERTIFICATE (2021) University of Waterloo, Waterloo, Ontario
  • TRAUMA CERTIFICATE (2021) Wilfrid Laurier University, Waterloo, Ontario
  • ASIST - Suicide First Aid ICISF - Assisting Individuals in Crisis (2019)
  • Understanding Clients and Coworkers Myers Briggs (INFP) Is Management for Me? Building Interpersonal Relationships with Emotional Intelligence Courageous Conversations


Timeline

INFORMATION ASSISTANT

Region of Waterloo
11.2023 - Current

COVID 19 SWABBING TEAM MEMBER

Region of Waterloo
01.2021 - 12.2021

PRIMARY CARE PARAMEDIC - IV Certified

Region of Waterloo
04.2007 - 11.2023

Graduate Certificate - Occupational Health And Safety

Fanshawe College of Applied Arts And Technology

Bachelor of Arts - Psychology

Wilfrid Laurier University

Diploma - Primary Care Paramedic

Conestoga College Institute of Technology And Advanced Learning

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