Lisa Ouyang
Richmond
Summary
Eager and passionate enforcement professional with over 7 years of experience in security and regulatory compliance, most recently as a Park Ranger. Committed to serving the community, I thrive on the challenges of addressing concerns and investigating issues that impact public safety. Skilled in working with vulnerable populations, I utilize strong communication and conflict resolution abilities to foster positive relationships. Seeking a bylaw enforcement role to channel my dedication to community service and contribute to a safer, more inclusive environment for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Park Ranger
City Of Vancouver - Board Of Parks And Recreation
05.2024 - Current
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters, medical incidents, and missing persons.
- Enforced local bylaws and regulations in high-traffic areas, effectively managing crowd safety and ensuring a positive visitor experience.
- Managed traffic control at various events, ensuring the safe and efficient movement of vehicles and pedestrians.
- Monitored compliance with regulations regarding temporary camping in parks, ensuring temporary structures were erected only between dusk and 8:00 AM.
- Implemented enforcement actions, including the confiscation or temporary storage of non-compliant items, to maintain safety and accessibility within park areas.
Loss Prevention Officer 1
London Drugs Limited
10.2023 - 04.2024
- Investigated and apprehended shoplifters using restraints, adhering to company policies and legal guidelines.
- Collected and preserved evidence for subsequent charges, ensuring the integrity and accuracy of information for legal proceedings.
- Conducted thorough investigations of incidents and produced detailed legal reports.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Security Response Team Officer / Mobile 1 Supervisor
Genesis Security
01.2021 - 08.2023
- Conducted regular training sessions on security protocols, emergency response, and conflict resolution, contributing to a highly competent and prepared team.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and evicted violators and unauthorized individuals from premises to maintain safe environment.
Park Ranger (Seasonal)
District of West Vancouver
05.2021 - 09.2021
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Distributed park and trail maps, provided park information and answered customer service questions.
Community Safety Officer / Acting Site Supervisor
Commissionaires
12.2019 - 06.2021
- Collaborated with RCMP, Transit Police, and local By-Law Enforcement to enhance community safety in targeted areas.
- Participated in weekly strategy meetings to identify and address ongoing community issues.
- Managed disruptive behaviors such as loitering, panhandling, and substance use in commercial areas, ensuring business continuity and a secure environment.
- Utilized strong de-escalation skills to effectively handle situations involving individuals with mental health challenges or substance influence, successfully mitigating potential conflicts.
- Provided critical assistance to homeless individuals, addressing mental health needs and facilitating access to essential social support services.
Education
Law Enforcement Studies Diploma -
Justice Institute of British Columbia
05.2021
Skills
- Conflict Resolution
- Effective Communication
- Report Writing
- Attention to Detail
- Crowd Control
- Emergency Response
- Public Safety
- Bylaw Enforcement
- Interpersonal Skills
Languages
Chinese (Cantonese)
Certification
- Traffic Control Person, BC Construction Safety Alliance - August 2024 to August 2027
- Advanced Security Training, Justice Institute of British Columbia - September 2022 to September 2025
- Standard First Aid CPR/AED Level C, Canadian Red Cross - March 2024 to March 2026
- Psychological First Aid, John Hopkins University - April 2021
- Naloxone Administration, Fraser Health Authority - March 2020
- Mental Health Symposium, Vancouver Police Department - May 2018
- Property Crime Prevention & Block Watch Leadership, Vancouver Police Department - November 2016
Timeline
Park Ranger
City Of Vancouver - Board Of Parks And Recreation
05.2024 - Current
Loss Prevention Officer 1
London Drugs Limited
10.2023 - 04.2024
Park Ranger (Seasonal)
District of West Vancouver
05.2021 - 09.2021
Security Response Team Officer / Mobile 1 Supervisor
Genesis Security
01.2021 - 08.2023
Community Safety Officer / Acting Site Supervisor
Commissionaires
12.2019 - 06.2021
- Traffic Control Person, BC Construction Safety Alliance - August 2024 to August 2027
- Advanced Security Training, Justice Institute of British Columbia - September 2022 to September 2025
- Standard First Aid CPR/AED Level C, Canadian Red Cross - March 2024 to March 2026
- Psychological First Aid, John Hopkins University - April 2021
- Naloxone Administration, Fraser Health Authority - March 2020
- Mental Health Symposium, Vancouver Police Department - May 2018
- Property Crime Prevention & Block Watch Leadership, Vancouver Police Department - November 2016
Law Enforcement Studies Diploma -
Justice Institute of British Columbia
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