Lisa Osegueda
Lancaster
Summary
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
13
13
years of professional experience
Work History
Parent Parner/ Inter Facilitator/Case Manager
CA Mentor
Palmdale
02.2017 - 01.2025
- Provided support and guidance to families with young children through home visits, phone calls, and emails.
- Collaborated with other professionals such as social workers, therapists, and educators to ensure the best outcomes for families and kids.
- Developed individualized service plans based on family goals and needs.
- Educated parents on topics related to child development, behavior management, nutrition, health care, education resources and drug education.
- Complete intakes, create and complete safety plans.
- Provided feedback on team performance, identifying areas for improvement.
- Facilitated group discussions and activities to ensure successful outcomes.
- Lead workshops and training sessions for employees on topics such as communication skills, conflict resolution, and team building.
- Collaborate with department heads to identify training needs and develop customized programs.
- Evaluate training effectiveness through surveys and feedback to make improvements for future sessions.
- Facilitate group discussions and activities to encourage participation and engagement.
- Manage logistics for training events, including scheduling, room setup, and materials preparation.
- Monitored client progress through regular follow-up contacts.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Monitored client progress through regular follow-ups and case reviews.
- Supported family members by providing information on local support groups.
- Conducted home visits to assess living conditions and support needs.
Front Desk Receptionist
Penny Lane Centers
Lancas
01.2012 - 02.2017
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Some College (No Degree) - College in Fire Technology
Cuesta College
San Luis Obispo, CA12-1999
High School Diploma -
Quartz Hill High School
Lancaster06-1997
Timeline
Parent Parner/ Inter Facilitator/Case Manager
CA Mentor
02.2017 - 01.2025
Front Desk Receptionist
Penny Lane Centers
01.2012 - 02.2017
Some College (No Degree) - College in Fire Technology
Cuesta College
High School Diploma -
Quartz Hill High School
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