Amber Nemanic
Redding
Summary
Compassionate Case Worker with extensive knowledge of Shasta County resources and a strong commitment to helping families build resilience through the Protective Factors framework. Experienced in connecting clients to vital services and providing trauma-informed, strengths-based support. Currently pursuing a degree in trauma therapy to further enhance client care and long-term family stability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AmeriCorps Parent Partner (Case Manager)
Shasta County Child Abuse Prevention Coordinating Council
02.2025 - Current
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Educated clients on available community resources related to housing, employment, education, etc
Office Assistant
Cory Meyer Real Estate
02.2024 - 02.2025
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Fostered positive relationships with clients/customers through excellent communication skills and attentive service
- Cultivated a welcoming environment for visitors/guests by providing assistance and addressing inquiries promptly
Bank Teller
CORNERSTONE COMMUNITY BANK
01.2023 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Balanced cash drawer daily with zero discrepancies over XX months
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Handled confidential customer information securely in accordance with privacy guidelines
- Resolved complex account issues by conducting thorough research and working closely with other departments as needed
- Collaborated with colleagues on projects aimed at enhancing the overall customer experience
- Achieved a consistently high level of accuracy when processing large volumes of cash transactions
- Demonstrated strong attention to detail when verifying signatures, identification documents, etc
- Developed strong relationships with regular customers through personalized service
- Investigated discrepancies or errors promptly to ensure timely resolution for customers
- Adhered strictly to security protocols during cash handling procedures
- Served as a resource person for junior tellers by providing guidance on complex transactions or issues
- Assisted in training new tellers on bank policies, procedures, and systems
Escrow Assistant
Fidelity National Title
01.2018 - 05.2019
- Managed and maintained executive's calendar, scheduling appointments and coordinating meetings
- Screened phone calls and emails, prioritizing messages and responding on behalf of the executive as needed
- Handled confidential information with discretion while maintaining a high level of professionalism at all times
- Managed expense reports by accurately tracking receipts, reconciling expenses, and submitting timely reimbursements
- Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents
- Provided administrative support by drafting correspondence letters or preparing official documents for signature
- Anticipated needs of the executive by proactively identifying potential issues or challenges before they arise
- Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
- Demonstrated strong problem-solving skills by resolving conflicts and addressing issues in a timely manner
- Provided exceptional customer service to clients, exceeding their expectations on a regular basis
- Cultivated positive relationships with key stakeholders including vendors, suppliers, and business partners
- Demonstrated adaptability by successfully managing changing priorities and tight deadlines without compromising quality or accuracy
- Possessed excellent attention to detail when proofreading documents or reviewing contracts/agreements
- Fostered a positive work environment through effective communication and collaboration with colleagues
Personal Banker
JPMorgan Chase & Co
06.2015 - 01.2018
- Provided comprehensive financial analysis and recommendations to clients based on their individual needs and goals
- Collaborated with internal teams such as wealth management, mortgage lending, and business banking to deliver integrated solutions for clients
- Achieved monthly sales targets by proactively identifying new business opportunities within the assigned client base
- Conducted regular reviews of client accounts to ensure compliance with regulatory requirements and identify potential risks or issues
- Assisted clients with account opening, closing, and maintenance processes while ensuring adherence to bank policies and procedures
- Educated clients on various banking products including checking accounts, savings accounts, loans, credit cards, and investment options
- Resolved complex customer inquiries or complaints promptly and effectively while maintaining a high level of customer satisfaction
Education
Human services
Shasta college
Redding, CA01.2026
High school diploma - undefined
Pacifica High School
Garden Grove, CA06.2002
Skills
- Client relationship development
- Case Management
- Customer service
- Triple P Level 3 Primary Certified
- Strengthening Families Certified
- Parent Cafe Certified
- Knowledge of Resources and Community Connect (Partnership)
- Communication skills
- Team management
- Conflict Management
- Time management
- Problem solving
- Home visits with clients
Accomplishments
Accredited Provider of Level 3 Primary Care Triple P
Accredited Parent Cafe Coordinator
Accredited Strengthening Families Program Coach
Certification
Driver's License
Timeline
AmeriCorps Parent Partner (Case Manager)
Shasta County Child Abuse Prevention Coordinating Council
02.2025 - Current
Office Assistant
Cory Meyer Real Estate
02.2024 - 02.2025
Bank Teller
CORNERSTONE COMMUNITY BANK
01.2023 - Current
Escrow Assistant
Fidelity National Title
01.2018 - 05.2019
Personal Banker
JPMorgan Chase & Co
06.2015 - 01.2018
High school diploma - undefined
Pacifica High School
Human services
Shasta college