Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Norwood

Adelanto

Summary

Dynamic Learning Ambassador with a proven track record at Amazon POC1, adept at adaptive learning and peer mentoring. Successfully streamlined onboarding for 40+ employees, enhancing training resources and fostering collaborative learning. Recognized for problem-solving abilities and public speaking, driving continuous improvement in educational outcomes.

Offering strong foundation in educational methods and customer interaction, ready to thrive in learning-focused environment. Brings ability to quickly assimilate new information and apply it effectively, with skills in public speaking and group facilitation. Ready to use and develop these skills in Process Assistant role. I also helped launch POC2 as well and trained about 15 more employees.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon POC1
02.2025 - Current
  • Updated and maintained comprehensive library of training resources, accessible to all employees.
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
  • Assisted in launching POC1 trained about 40 employees as well as 3 PAs. Im also GTDR certified and i helped launch POC2 as well trained about 15 more employees.
  • Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.

Processing Associate

XPO Logistics
10.2019 - 10.2020
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Collaborated effectively with cross-functional teams to resolve issues and improve processes.
  • Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
  • Optimized inventory control by regularly auditing stock levels and updating records accordingly.
  • Maintained organized filing systems, facilitating easy access to essential documents and records.

Loading Dock Worker

FedEx:Ground
12.2019 - 12.2019
  • Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
  • Contributed to cost-saving initiatives by identifying opportunities for improved operational efficiencies in the loading procedures.
  • Enhanced loading dock efficiency by streamlining and organizing work processes.
  • Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.

Education

A.B Miller
Fontana, CA
04-2016

Skills

  • Adaptive learning
  • Peer mentoring
  • Learning styles
  • Collaborative learning
  • Demonstrator training
  • Public speaking
  • Problem-solving abilities

Timeline

Learning Ambassador

Amazon POC1
02.2025 - Current

Loading Dock Worker

FedEx:Ground
12.2019 - 12.2019

Processing Associate

XPO Logistics
10.2019 - 10.2020

A.B Miller

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Lisa Norwood