LISA MCINTOSH-WALES
Yarker,Canada
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
38
38
years of professional experience
Work History
COORDINATOR-COMMUNITY AND IN-HOME SUPPORT PROGRAM
Resolve Counselling Centre
10.2023 - Current
- Coordinate all aspects of the Community and In-Home Support Program, providing supports to adults with intellectual disabilities to achieve independence in their homes and to participate in their communities. Interview, hire, train, supervise and schedule all casual staff. Complete invoicing for services. Assess needs and desired supports of clients. Provide brokerage of individualized Passport funding including planning, purchasing, records keeping, billing and reconciling. Utilize funding to provide supports required to meet client goals.
PAR FACILITATOR
Resolve Counselling Centre
11.2002 - Current
- Facilitate groups through the Partner Assault Program. Provide intake. Determine eligibility. Assign groups/services. Liaise with Probation and Ontario’s Domestic Violence Court Program representatives. Share the responsibilities of developing and delivering intervention programming for persons charged with domestic assault. Assess the progress of individuals relative to the expectations outlined by the Ministry of the Attorney General. Administer fee schedule and collection of fees. Modify materials and support participants with special needs.
ADULT PROTECTIVE SERVICE WORKER
Resolve Counselling Centre
10.1990 - Current
- Support adults with intellectual challenges to achieve their highest possible level of independence. Provide assessment, case management, crisis intervention and referrals. Offer individual, couple, and family counselling and support. Advocate on behalf of clients to ensure protection of personal rights and attainment of services. Liaise and collaborate with other Developmental Services and appropriate generic services. Provide life skills training in regards to: budgeting, sexuality, problem solving, parenting skills, nutrition and health. Provide intake, maintain waiting list and assign clients. Experience with co-signed accounts, trusteeships, committeeships, powers of attorney, and litigation guardianships. Represent agency on Pressures and Priorities Committee. Provide Passport Brokerage.
BIRTH PARENT COUNSELLOR
Adoption Resource and Counselling Services
03.1994 - 06.2000
- Counselled and provided information to expecting parents considering adoption. Completed social and medical histories. Facilitated selection of adoptive parents and signing of consents. Supported birth parents throughout adoption process and following baby’s placement.
ASSESSOR
Centre for Health Promotion, University of Toronto
01.1996 - 09.1996
- Completed assessments in the personal control study for the Quality-of-Life Project. Examined three key concepts of quality of life (personal control, integration, independence) for persons with a developmental disability in order to inform policy development and program design in Developmental Services.
ACTING OFFICE MANAGER
Resolve Counselling Centre
05.1990 - 11.1990
- Performed administrative duties. Supervised clerical staff: determined scheduling; assigned work. Performed all duties in regards to payroll, accounts receivable/payable and bookkeeping. Provided reception.
YOUTH WORKER
Resolve Counselling Centre / Family and Children’s Services of Frontenac, Lennox & Addington
05.1987 - 11.1990
- Arranged for the provision of supportive living situations for socially and economically disadvantaged youth. Assessed the personal needs of clients, designed, and implemented programs to meet those needs. Determined eligibility for funding and allocated accordingly. Advocated on behalf of clients in need of social assistance. Provided individual counselling and referrals. Facilitated life skills and support groups.
EMPLOYMENT COUNSELLOR
KEYS Employment and Newcomer Services
04.1987 - 09.1987
- Counselled youth experiencing employment barriers. Assisted in resume writing and interview and job preparation. Supervised job searches. Reviewed potential employment skills with clients, enabling them to recognize marketability.
Education
CPR CERTIFICATION -
01.2024
ASIST CERTIFICATION -
01.2023
GROUP FACILITATOR CERTIFICATION - undefined
National Training Project: Domestic Abuse Intervention Project
Indianapolis, Indiana01.2002
LIFE SKILLS COACHING CERTIFICATE - undefined
St. Lawrence College
Kingston, Ontario01.1987
BACHELOR OF ARTS DEGREE - Sociology and Psychology
Queen’s University
Kingston, Ontario01.1987
Skills
- Multitasking and organization
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Schedule coordination
- Staff supervision
- Professional networking
- Budget management
- Contract negotiation
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
COORDINATOR-COMMUNITY AND IN-HOME SUPPORT PROGRAM
Resolve Counselling Centre
10.2023 - Current
PAR FACILITATOR
Resolve Counselling Centre
11.2002 - Current
ASSESSOR
Centre for Health Promotion, University of Toronto
01.1996 - 09.1996
BIRTH PARENT COUNSELLOR
Adoption Resource and Counselling Services
03.1994 - 06.2000
ADULT PROTECTIVE SERVICE WORKER
Resolve Counselling Centre
10.1990 - Current
ACTING OFFICE MANAGER
Resolve Counselling Centre
05.1990 - 11.1990
YOUTH WORKER
Resolve Counselling Centre / Family and Children’s Services of Frontenac, Lennox & Addington
05.1987 - 11.1990
EMPLOYMENT COUNSELLOR
KEYS Employment and Newcomer Services
04.1987 - 09.1987
GROUP FACILITATOR CERTIFICATION - undefined
National Training Project: Domestic Abuse Intervention Project
LIFE SKILLS COACHING CERTIFICATE - undefined
St. Lawrence College
BACHELOR OF ARTS DEGREE - Sociology and Psychology
Queen’s University
CPR CERTIFICATION -
ASIST CERTIFICATION -
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