Lisa Louie
Part Time
Duncan,BC
Summary
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Department Manager Online Grocery
Walmart Supercentre
Langford, BC
02.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Manager
Walmart Supercentre
Nanaimo, BC
05.2021 - 02.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Generated customer satisfaction surveys to analyze results into action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Developed service procedures, policies and standards.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Department Manager -Backroom/ Price Changes
Walmart Supercentre
Langford, BC
05.2018 - 05.2021
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
Overnight Stocker
Walmart Supercentre
Victoria, BC
06.2011 - 09.2018
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained inventory and ordered new supplies to meet expected needs.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked aisles for spills to complete quick clean-up.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Picked and packed order items.
Department Manager
Walmart Supercentre
Duncan, BC
06.2002 - 06.2011
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Education
Quamichan High School
Duncan, BC09.1998
Skills
- Customer assistance
- Merchandise Restocking
- Bagging and Packaging
- Product Restocking
- Retail Merchandising
- Cash Handling
- Receipt and refund issuance
- Staff Training
- Refunds and exchanges
- Maintaining Store Appearance
- Stocking and Replenishing
- Product and Service Sales
- Cleaning and sanitizing
- Inventory management
- Order taking
Timeline
Department Manager Online Grocery
Walmart Supercentre
02.2022 - Current
Customer Service Manager
Walmart Supercentre
05.2021 - 02.2022
Department Manager -Backroom/ Price Changes
Walmart Supercentre
05.2018 - 05.2021
Overnight Stocker
Walmart Supercentre
06.2011 - 09.2018
Department Manager
Walmart Supercentre
06.2002 - 06.2011
Quamichan High School
Similar Profiles
Mahek ShahMahek Shah
Customer Service Desk Associate at Walmart SupercentreCustomer Service Desk Associate at Walmart Supercentre
JASMINE KHANJASMINE KHAN
Cashier at WALMART SUPERCENTRECashier at WALMART SUPERCENTRE
Amarachi UchechukwuAmarachi Uchechukwu
Customer Experience Sales Floor Associate at Walmart SupercentreCustomer Experience Sales Floor Associate at Walmart Supercentre
Doreen Grace HiponiaDoreen Grace Hiponia
CUSTOMER FULLFILMENT ASSOCIATE at Walmart SupercentreCUSTOMER FULLFILMENT ASSOCIATE at Walmart Supercentre
Terrie PickeringTerrie Pickering
Director at Dignity MemorialDirector at Dignity Memorial