Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Krishnakumar Patel

Montreal,QC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Online Grocery Department Manager

Walmart
Montreal
05.2023 - Current
  • Supervised staff in the grocery department including training, scheduling and evaluating employees.
  • Monitored store performance metrics to ensure compliance with company standards.
  • Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
  • Collaborated with other departments to coordinate special events or promotions within the store.
  • Assisted customers in selecting appropriate items based on their needs or preferences.
  • Implemented strategies for reducing shrinkage by monitoring employee activities closely.

Assistant Store Supervisor

indaars roti and doubles
Etobicoke
11.2021 - 03.2023
  • Monitored stock levels and placed orders when necessary.
  • Managed daily operations such as cash handling, customer service, inventory control, and employee scheduling.
  • Recruited, interviewed, hired and trained new employees.
  • Resolved customer complaints or escalated them to the Store Manager as needed.
  • Handled customer transactions and balanced cash drawers.

Package Sorter Team Lead

Purolator
Etobicoke
05.2021 - 03.2022
  • Inspected packages for signs of damage or tampering.
  • Unloaded incoming shipments from conveyor belts.
  • Maintained a clean and safe work environment at all times.
  • Followed safety protocols when handling hazardous materials.
  • Trained new employees regarding warehouse procedures and standards.
  • Offered support and advice to newer personnel to improve performance.

Education

Post-Baccaleurate Diploma - Information Technology

Lambton College of Applied Arts And Technology
Toronto, ON
04-2022

Skills

  • Complaint Handling
  • Multitasking
  • Adaptability and Flexibility
  • Time Management
  • Customer Service Management
  • Project Planning
  • Problem-Solving
  • MS Office
  • Team Leadership
  • Employee Scheduling
  • Workflow Planning
  • Customer service and assistance

Accomplishments

  • Awarded 2 times shining stars for the excellent customer service.
  • Awarded shining start for the month of April, 2024.

References

References available upon request.

Timeline

Online Grocery Department Manager

Walmart
05.2023 - Current

Assistant Store Supervisor

indaars roti and doubles
11.2021 - 03.2023

Package Sorter Team Lead

Purolator
05.2021 - 03.2022

Post-Baccaleurate Diploma - Information Technology

Lambton College of Applied Arts And Technology

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Krishnakumar Patel