Lisa Krause
Discovery Bay
Summary
Adept at fostering strong client relationships and enhancing brand visibility, I leveraged my detail-oriented nature and robust communication skills at MAC Cosmetics to significantly improve client satisfaction. My expertise in customer service and social media promotion has consistently driven business growth and repeat clientele.
Over 25 years of extensive customer and sales experience. Successful at building and retaining relationships both in person and through virtual platforms.
Overview
28
28
years of professional experience
Work History
Independent Consultant
Paparazzi Jewelry
09.2019 - 09.2021
- Operated home-based jewelry business-building sales through hosting home shows and attending vendor fairs.
- Maintained customer leads, profiles, and orders processed
- Verified and kept record of incoming/ outgoing correspondence.
- Prepared items for shipment/delivery.
- Developed and maintained social media platform for brand awareness and online sales
Owner
Suite 925 Design
01.2015 - 10.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Freelance Stylist
Myself
02.2011 - 10.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Assistant
Beauty Lounge
07.2009 - 10.2010
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted senior stylists in preparing clients for services.
Makeup Artist
MAC Cosmetics
02.2006 - 10.2007
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Hair Stylist
Dimensions
01.1994 - 09.2001
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Education
Gender Studies
Chabot College
Hayward, CALicensed Cosmetologist - Cosmetology
Hayward Beauty College
Hayward, CAJohn Paul Sebastian
Los Angeles, CASkills
Strong Communication
Customer Service
Detail Oriented
Purchasing and Planning
Interpersonal Skills
Time Management
Timeline
Independent Consultant
Paparazzi Jewelry
09.2019 - 09.2021
Owner
Suite 925 Design
01.2015 - 10.2019
Freelance Stylist
Myself
02.2011 - 10.2019
Assistant
Beauty Lounge
07.2009 - 10.2010
Makeup Artist
MAC Cosmetics
02.2006 - 10.2007
Hair Stylist
Dimensions
01.1994 - 09.2001
Gender Studies
Chabot College
Licensed Cosmetologist - Cosmetology
Hayward Beauty College
John Paul Sebastian
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