Lisa Kikkert
Zurich,ON
Summary
Dynamic professional with satisfaction through high-quality massage therapy and exceptional customer service. Skilled in problem solving, organizational efficiency and reflective listening. Adept at fostering client relationships and promoting wellness.
Uses independent decision-making skills and sound judgment to positively impact company success.
Excelled in inventory management and administrative support, demonstrating strong teamwork and collaboration.
Overview
18
18
years of professional experience
Work History
Registered Massage Therapist
Dr. Geoff Hann
10.2014 - 12.2021
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Restaurant and Store Owner
Dutch Village Market
07.2016 - 04.2018
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
Animal Husbandry
Sunnydale Acres Ltd.
01.2004 - 08.2013
- Supported livestock care by assisting with feeding, moving, shipping and general animal husbandry tasks.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Education
Massage Therapy
Medix College
London, ON07-2013
High School Diploma -
London District Christian Secondary School
London, ON06-2004
Skills
- Swedish massage
- Reflective listening
- Administrative support
- Stress relief massage
- Client consultation
- Social skills
- Inventory management
- Cash handling
- Calendaring software
- Front desk management
- Teamwork and collaboration
Languages
English
Timeline
Restaurant and Store Owner
Dutch Village Market
07.2016 - 04.2018
Registered Massage Therapist
Dr. Geoff Hann
10.2014 - 12.2021
Animal Husbandry
Sunnydale Acres Ltd.
01.2004 - 08.2013
Massage Therapy
Medix College
High School Diploma -
London District Christian Secondary School
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