Lisa Howes
Kingston
Summary
I have been employed in different industries building on my work experience. Since October 2023 ,I have been in an active Indeterminate GS-BUS-02 Cleaning position at Fort Frontenac. I am eager learn new duties with confidence and enthusiasm. My references will confirm that I have a reputation as a responsible and reliable employee, who can meet deadlines under pressure and get the job done. I work well independently or as part of the team. Also, I pride myself on my ethical and professional attributes.
Overview
36
36
years of professional experience
Work History
Remote Appointment Setter Liaison
SMARTSETTER
07.2022 - 08.2023
- Outbound calls on company's electronic software system to connect with Real Estate Agents as prospective recruits to set up call-back appointments with a Broker, Reporting accurate information and data within the electronic software system.
Residential, Commercial, Post-Construction Cleaning
ALL WAYS CLEANING
04.2022 - 07.2022
- Adhere to strict scheduling designated in a time-sensitive manner to attend to cleaning sites; Efficiently clean the designated area according to company standards and safety policies; and maintain professional and courteous client relations.
Remote Technical Support Advisor
APPLE/TRANSCOM
10.2021 - 04.2022
- Answer inbound customer calls and assist with troubleshooting Apple devices such as iPhones, iPads and connectivity between computers and devices.
- Consistently maintain adequate quality scores and schedule adherence metrics.
- Attended virtual team meetings and one-to-one coaching with Quality Assurance representatives as well as a Team Lead.
- Completed scheduled self-guided training to continually stay up to date with current issues.
Administrative Clerk
CARACO PROPERTY MANAGEMENT
11.2011 - 08.2021
- At CaraCo Property Management I worked as the front-line reception, a first point of contact to greet both residential and commercial clients, sub-contractors, and legal professionals; as my position developed, I worked directly with Property Managers, Directors, and Shareholders.
- My duties included processing incoming maintenance calls to triage work orders for repairs, maintenance and any issues relevant to the Landlord and Tenant Act; managed a central record system for rentals across the Kingston area; set up and organized the board room and workspaces within the office space with both audio and visual communications; processed rent payments and pre-authorized debits using the Yardi system for both Property and Maintenance management; completed monthly reconciliation of both residential and commercial accounts payments; ordered office supplies and maintained a stocked inventory; handled all outbound and incoming mail as well as couriers; scheduled and deconflicted office maintenance personnel including cleaning staff, outdoor maintenance workers and parking allocation.
Web Correspondence
STARTEK CANADA INC.
04.2011 - 11.2011
- As a Customer Care Representative in the WEBCOR department, I was consistently on dual chats with customers dealing with multi queries, although each customer's issue could have been similar, they could also be as diverse as wanting to know when their contract ends to a complex billing issue.
Cleaner
EMPIRE LIFE INSURANCE CO
01.2009 - 01.2010
- Cleaned office spaces and bathrooms; ensured proper use of chemical cleaning products and that supplies were stocked daily and was responsible for cleaning a Historic building where the Company President and CEO worked.
Customer Care Representative
STARTEK CANADA INC.
01.2001 - 01.2008
- Created and maintained billing accounts; developed my skills and ability to respond to customer issues using conflict resolution techniques; developed computer and telephone skills; my position was advanced by manager's selection to assist New Hires with their training.
Customer Service/Cashier
LOBLAWS SUPERMARKET
01.2000 - 01.2001
- Operated cash registers and Customer Service desk; completed product returns; managed Photo lab and lottery sales; supervisory duties including scheduling, assigning breaks, and assisting employees; counted floats and closed the store.
Cleaner
SERVICE STAR INC.
01.1998 - 01.2000
- Cleaned offices and barracks at the Royal Military College; responsible for keys to offices, ensuring they were returned at the end of each shift; managed chemicals and trained in WHMIS.
Supportive Counsellor
REVELATIONS GROUP HOME INC.
01.1993 - 01.1996
- Provincial Corrections Phase II, Young Offenders. Ensured residents followed proper conduct; performed search and seizure of contraband items, prepared menus, supervised outings, presented life skills sessions such as anger management, cleaned common-areas and wrote daily reports.
Receptionist
HOMELIFE EXPERIENCE REALTY INC.
01.1988 - 01.1989
- Greeted clients and answered switchboard; programmed pagers for the Realtors, typed, faxed, set up appointments and filed documents.
Education
You Too Program - Certification in Windows applications and Simply Accounting
LaSalle Secondary School
Kingston, Ontario01.1996
Correctional Worker Diploma -
St. Lawrence College
Kingston, Ontario01.1994
O.S.S.D. -
Frontenac Secondary School
01.1988
Skills
- Appointment setting
- CRM software
- Data reporting
- Telemarketing techniques
- Customer relationship management
- Conflict resolution
- Scheduling appointments
- Data verification
- Generating leads
- Payment processing
- Client relationship management
References
- Damien Ilic, Technical Operations Supervisor, CaraCo Development, 613-770-1497
- Brandon Manion, Head Trainer and Coach, Smartsetter Inc., 825-365-2625
Timeline
Remote Appointment Setter Liaison
SMARTSETTER
07.2022 - 08.2023
Residential, Commercial, Post-Construction Cleaning
ALL WAYS CLEANING
04.2022 - 07.2022
Remote Technical Support Advisor
APPLE/TRANSCOM
10.2021 - 04.2022
Administrative Clerk
CARACO PROPERTY MANAGEMENT
11.2011 - 08.2021
Web Correspondence
STARTEK CANADA INC.
04.2011 - 11.2011
Cleaner
EMPIRE LIFE INSURANCE CO
01.2009 - 01.2010
Customer Care Representative
STARTEK CANADA INC.
01.2001 - 01.2008
Customer Service/Cashier
LOBLAWS SUPERMARKET
01.2000 - 01.2001
Cleaner
SERVICE STAR INC.
01.1998 - 01.2000
Supportive Counsellor
REVELATIONS GROUP HOME INC.
01.1993 - 01.1996
Receptionist
HOMELIFE EXPERIENCE REALTY INC.
01.1988 - 01.1989
You Too Program - Certification in Windows applications and Simply Accounting
LaSalle Secondary School
Correctional Worker Diploma -
St. Lawrence College
O.S.S.D. -
Frontenac Secondary School