Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frank Olivera Carballo

Santa Maria,CA

Summary

Motivated and detail-oriented professional with experience in fast-paced operations and customer service, offering a strong foundation in problem-solving, time management, and communication skills. In my previous roles, I demonstrated the ability to efficiently manage high-volume tasks while maintaining a strong focus on customer satisfaction and operational efficiency. I am adept at managing multiple priorities, whether coordinating shipments, handling customer inquiries, or ensuring the timely completion of assigned tasks.

I am experienced in using tools that allow me to respond promptly to new and unique challenges, ensuring smooth operations in a fast-paced environment. In my role as a warehouse associate, I was responsible for packing and unpacking pallets, operating equipment, and organizing inventory, where I developed a keen eye for detail and a commitment to efficiency.My ability to prioritize tasks and maintain organization in a dynamic setting directly translates to managing appointments and addressing customer needs in customer service and otherwise new settings.

I have a proven track record of working well within a team, meeting deadlines, and ensuring that every detail is addressed. With strong organizational and communication skills, I am confident in my ability to seamlessly transition into a customer-facing role where attention to detail and exceptional service are paramount.

Overview

6
6
years of professional experience

Work History

Remote Appointment Setter

RJB Homes
06.2023 - Current
  • Set appointments with salespeople and potential customers in a timely and efficient manner.
  • Provided potential customers with information on promotions and events to generate interest and schedule appointments.
  • Prioritized tasks effectively to ensure daily call quotas were met or exceeded while maintaining high-quality service.
  • Answered phone calls, addressing questions and concerns from potential customers with clarity and professionalism.
  • Utilized problem-solving skills to resolve scheduling conflicts and ensure a smooth client experience.
  • Demonstrated strong communication and customer service skills, ensuring potential customers felt informed and valued.

Housekeeper / Houseman

Chumash Casino Resort
05.2023 - 06.2024
  • Cleaned guest rooms by removing trash, changing dirty bedsheets, and replacing used towels to ensure a tidy and welcoming environment for guests.
  • Washed windows and maintained the cleanliness of the hotel’s interior spaces to provide a pleasant and professional atmosphere.
  • Maintained cleanliness in hallways, floors, and corridors, ensuring common areas were spotless and safe for guests at all times.
  • Followed established cleaning protocols to ensure high standards of hygiene and safety were consistently met.
  • Responded promptly to any cleanliness-related requests from guests or management, ensuring satisfaction and a positive guest experience.
  • Collaborated with the housekeeping team to maintain efficiency and ensure rooms were ready for guest check-in in a timely manner.
  • Managed cleaning supplies and equipment in a responsible manner to maintain inventory and avoid waste.

Warehouse Associate

JCPenney
10.2022 - 07.2023
  • Packed and unpacked pallets of shipments, ensuring items were properly organized and ready for distribution.
  • Moved pallets efficiently using a pallet jack, ensuring timely delivery from the warehouse to the storehouse front.
  • Operated a cardboard compactor to process waste materials and maintain a clean and organized workspace.
  • Wired both plastic and wooden pallets for processing, ensuring they were properly prepared for future use or recycling.
  • Assisted in inventory management by accurately organizing and labeling goods for easy access and quick retrieval.
  • Maintained a high level of speed and accuracy while meeting daily operational targets.
  • Followed safety protocols and ensured warehouse equipment was used safely to prevent accidents and damage.

Housekeeper / Houseman

Martin Resorts Inc - Shore Cliff Hotel
05.2022 - 08.2022
  • Cleaned guest rooms by removing trash, changing dirty bedsheets, and replacing used towels to ensure a tidy and welcoming environment for guests.
  • Washed windows and maintained the cleanliness of the hotel’s interior spaces to provide a pleasant and professional atmosphere.
  • Maintained cleanliness in hallways, floors, and corridors, ensuring common areas were spotless and safe for guests at all times.
  • Followed established cleaning protocols to ensure high standards of hygiene and safety were consistently met.
  • Responded promptly to any cleanliness-related requests from guests or management, ensuring satisfaction and a positive guest experience.
  • Collaborated with the housekeeping team to maintain efficiency and ensure rooms were ready for guest check-in in a timely manner.
  • Managed cleaning supplies and equipment in a responsible manner to maintain inventory and avoid waste.

Prep Cook

Heat Fitness
05.2019 - 12.2019
  • Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
  • Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
  • Collaborated with other team members to complete prep tasks efficiently during busy periods
  • Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
  • Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
  • Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/sautéing)
  • Safely operated kitchen equipment including ovens, grills, fryers, slicers etc

Education

High school diploma -

Refugio High School
Santa Ynez, CA
06.2022

Skills

  • Problem-Solving
  • Customer Relationship Management (CRM) Software
  • Remote Work Proficiency
  • Appointment Setting
  • Customer Service
  • Bilingual (Spanish)
  • Conflict Resolution
  • Communication Skills
  • Time Management
  • Active Listening
  • Multitasking
  • Attention to Detail
  • Retail Sales
  • Microsoft Word
  • Microsoft PowerPoint
  • Inside Sales
  • Healthcare Knowledge

Languages

Spanish - Fluent

Timeline

Remote Appointment Setter

RJB Homes
06.2023 - Current

Housekeeper / Houseman

Chumash Casino Resort
05.2023 - 06.2024

Warehouse Associate

JCPenney
10.2022 - 07.2023

Housekeeper / Houseman

Martin Resorts Inc - Shore Cliff Hotel
05.2022 - 08.2022

Prep Cook

Heat Fitness
05.2019 - 12.2019

High school diploma -

Refugio High School
Frank Olivera Carballo