Lisa Heimpel
Brantford,ON
Summary
Accomplished UCP and PSW with a proven track record at St Jospeh’s Life Care, enhancing patient comfort and safety through exceptional dementia care and medication administration. Known for a friendly, positive attitude and strong teamwork skills, consistently increasing customer satisfaction. Adapts swiftly to meet the diverse needs of residents and their families, embodying dependability and critical thinking in high-stakes environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
UCP
Participation House Support Services
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- helping with activities with the resident
- charting behavours
- case management for a resident
- responsible for giving medications to residents
- taking residents to appointments
- working with g-tubes and feeding machines
UCP/Team Leader
Riverview Terrace
01.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- responsible for covering shifts as needed
- counting of narcotic with on coming UCP
- responsible for medication administration
- Documentation of behaviours
- sending residents to hospital when needed
- speaking with families
- dealing and handling end of life procedures for residents
- being a team leader and for my co workers to look up to
- helping co workers when needed
- checking residents blood sugars and blood pressures
- administering of insulin
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
UCP
Caroline Place Retirement Residence
04.2020 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- giving PRN's as needed
- following of the care plans for all residents
- using computer software for signing off medications and documentation
- vitials
- ordering of medications
- talking to families and answering any questions
PSW
St Jospeh’s Life Care
03.2014 - 03.2015
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
PSW
St Luke’s Place
01.2011 - 04.2013
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
Education
College Diploma - Personal Support Worker
Everest College
Kitchener, ON03-2011
Diploma - Business Administration
Trios Collge
Kitchener, ON05-2004
High School Diploma -
Bluevale High School
Waterloo, ON06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Medication administration
- Dementia care
- Alzheimers care
- Excellent communication
- Critical thinking
Languages
English
Full Professional
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- first aid CPR
- medication certificate
- Personal support worker
Timeline
UCP
Participation House Support Services
11.2022 - Current
UCP
Caroline Place Retirement Residence
04.2020 - 03.2023
UCP/Team Leader
Riverview Terrace
01.2016 - Current
PSW
St Jospeh’s Life Care
03.2014 - 03.2015
PSW
St Luke’s Place
01.2011 - 04.2013
College Diploma - Personal Support Worker
Everest College
Diploma - Business Administration
Trios Collge
High School Diploma -
Bluevale High School
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