Lisa Catunto
Mitchell,ON
Summary
Dynamic and reliable professional with extensive experience in customer service at Walmart and the Stratford Festival. Proven ability to manage crowd control and ensure safety while delivering exceptional guest experiences. Skilled in cash register operation and effective communication, fostering a collaborative team environment and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Usher
Stratford Festival
05.2024 - Current
- Assisted patrons with seating arrangements, ensuring smooth entry and exit during performances.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated crowd management strategies to maintain safety and comfort in performance venues.
- Trained new ushers on operational procedures and customer service standards effectively.
- Monitored audience behavior to ensure compliance with venue policies and enhance guest experience.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Worked with other staff members to facilitate smooth flow of operations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Pharmacy Assistant
Walmart
02.2006 - 12.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by conducting regular stock checks and managing reorder processes.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Ensured compliance with safety protocols and regulations in medication handling and storage.
- Trained new pharmacy staff on operational procedures and customer interaction standards.
- Collaborated with healthcare professionals to facilitate patient care through accurate medication management.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Cashier/Jr Key Holder
The Bargain! Shop
08.2004 - 02.2005
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization for optimal shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to restock shelves and ensure product availability.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with policies.
- Supported management in training new cashiers on operational procedures and customer service expectations.
- Monitored checkout area for security concerns, contributing to a safe shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Pharmacy Assistant - Pharmacy Assistant
Cdi College
London, ON02-2006
Skills
- Patience and composure
- Working under pressure
- Reliability and punctuality
- Safety awareness
- Guest service
- Sense of responsibility
- Customer relations
- Team player mentality
- Cash register operation
- Verbal communication
- Respect for diversity
- Professional appearance
- Loss prevention training
- Emergency response
Languages
English
Full Professional
Timeline
Usher
Stratford Festival
05.2024 - Current
Pharmacy Assistant
Walmart
02.2006 - 12.2023
Cashier/Jr Key Holder
The Bargain! Shop
08.2004 - 02.2005
Pharmacy Assistant - Pharmacy Assistant
Cdi College