Theo Thatcher-Silveira
Calgary,Canada
Summary
Motivated individual focused on gaining practical experience and developing skills in a vibrant workplace, while allocating resources for future educational pursuits and personal passions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Usher
University of Lethbridge
09.2025 - Current
- Assisted patrons with seating arrangements and event information.
- Monitored audience compliance with venue policies and safety regulations.
- Provided exceptional customer service, enhancing overall patron experience.
- Facilitated smooth entry and exit processes during events.
Program Assistant
StoryBook Theatre School
06.2025 - 08.2025
- Streamlined administrative processes through effective team collaboration.
- Cultivated relationships to clarify programming needs and strengthen organizational reputation.
- Partnered with instructors to foster supportive learning environments in theatre.
- Introduced innovative ideas to improve team performance and project outcomes.
Retail And Admissions
Calaway Amusement Park
04.2024 - 10.2024
- Processed cash and card transactions for high-value sales, ensuring accuracy and efficiency.
- Delivered exceptional customer service while maintaining a clean and welcoming environment.
- Resolved issues promptly to promote high customer satisfaction.
- Handled guest admissions and inquiries to enhance park experience.
Vape & Tobacco Youth Test Shopper
Alberta Health Services
12.2022 - 12.2023
- Conducted compliance checks at vape shops and convenience stores across southern Alberta to ensure adherence to regulations on sales to minors.
- Drafted detailed reports documenting compliance results for regulatory purposes after each store interaction.
- Presented real ID to assess retailers’ enforcement of legal age restrictions during inspections.
- Attended court proceedings occasionally to provide testimony regarding non-compliant retailers.
Education
Bachelor of Fine Arts And Education - Drama Education
University of Lethbridge
Lethbridge04-2030
Skills
- Patience and composure
- Working under pressure
- Reliability and punctuality
- Safety awareness
- Team player mentality
- Customer service
- Problem-solving abilities
- Public speaking
Certification
- Pro-Serve Certified
- Infection Prevention and Control Certified
- Ethics and Compliance Certified
- Defence Combat Certified
- Conflict Resolution Trained
- Indigenous Awareness and Sensitivity Trained
- WHMIS Trained
ACCOMPLISHMENTS
Highest Achievement Award - Outstanding Dramatist
Excellence in Dedication
Excellence in Leadership
Excellence in Composure
Timeline
Usher
University of Lethbridge
09.2025 - Current
Program Assistant
StoryBook Theatre School
06.2025 - 08.2025
Retail And Admissions
Calaway Amusement Park
04.2024 - 10.2024
Vape & Tobacco Youth Test Shopper
Alberta Health Services
12.2022 - 12.2023
Bachelor of Fine Arts And Education - Drama Education
University of Lethbridge