LINNAN(Claire) XIAO
Thorold,ON
Summary
Friendly Sales Assistant specializes in retail apparel sales. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Online Sales Associate
XIAO'S HANDCRAFT
2020.09 - 2023.09
- Collaborated with marketing team to optimize social media presence, expanding brand reach and engagement.
- Assisted in website redesign efforts to enhance user experience and conversion rates.
- Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
- Identified new potential vendors through networking events and introductions.
Sales Manager
Green Moto Ebike Shop
2022.04 - 2022.10
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Assistant
Pandora Jewellery
2019.08 - 2020.01
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Server
MA CHINESE CUISINE
2018.05 - 2020.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
BBA - Business Administration
Brock University
St. Catharines, ON09.2020
ESL Services - English Language Development (ESL)
Brock University
St. Catharines, ON09.2017
Skills
- Self-motivation and discipline
- Target Market Identification
- Online sales techniques
- Inventory Monitoring
- Sales management
- Online Advertising
- Social media expertise
- Retail knowledge
- Shipment Preparation
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Manager
Green Moto Ebike Shop
2022.04 - 2022.10
Online Sales Associate
XIAO'S HANDCRAFT
2020.09 - 2023.09
Sales Assistant
Pandora Jewellery
2019.08 - 2020.01
Server
MA CHINESE CUISINE
2018.05 - 2020.12
BBA - Business Administration
Brock University
ESL Services - English Language Development (ESL)
Brock University
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