Summary
Overview
Work History
Education
Skills
References
Timeline
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Lindsey Southwell

Sioux Lookout,ON

Summary

Determined professional with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customer and employer expectations. Ensures a practical, efficient, and positive work environment for all. Friendly, organized, and hardworking, with strong computer skills.

Overview

6
6
years of professional experience

Work History

Airline Customer Service Agent

Perimeter Aviation
Sioux Lookout, Ontario
06.2019 - Current
  • Ensuring that company standard procedures during the check-in and boarding process are followed, while maintaining a positive experience for passengers.
  • Answered inquiries via phone, e-mail, or in person regarding airline services, including rates, routes, schedules, and travel regulations.
  • Communicated with other departments to ensure the best quality experience for passengers and cargo customers.
  • Utilized a variety of software systems, such as AmeliaRes, AmeliaCargo, VMO, and AVAIO, for creating reservations and cargo consignments, checking passengers in, and entering arrival and departure times for flight tracking purposes.
  • Efficient radio communication with flight crew while maintaining regular service operations.

Volunteer

Katimavik National Experience
Calgary, AB And Quebec City, QC
01.2019 - 06.2019
  • Provided assistance to staff in the daily operations of the organization I was placed at during the program.
  • Helped with prep, setup, and breakdown of community and public events.
  • Participated in Truth and Reconciliation programming, furthering my knowledge of Indigenous history and practices.
  • Assisted and served the public despite a language barrier in Quebec City

Education

High School Diploma -

Queen Elizabeth District High School
Sioux Lookout, ON
06-2018

Bachelor of Arts - Women And Gender Studies

University of Winnipeg
Winnipeg, MB

Skills

  • Attention to detail
  • Adaptability
  • Communicate effectively
  • Critical thinking and problem-solving abilities
  • Ability to practice and maintain confidentiality
  • Ability to troubleshoot basic technological issues
  • Ability to work independently or with a team
  • Proficient in Microsoft, Google Workspace, and related applications

References

References available upon request.

Timeline

Airline Customer Service Agent

Perimeter Aviation
06.2019 - Current

Volunteer

Katimavik National Experience
01.2019 - 06.2019

High School Diploma -

Queen Elizabeth District High School

Bachelor of Arts - Women And Gender Studies

University of Winnipeg
Lindsey Southwell