Lindsey Southwell
Sioux Lookout,ON
Summary
Determined professional with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customer and employer expectations. Ensures a practical, efficient, and positive work environment for all. Friendly, organized, and hardworking, with strong computer skills.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Perimeter Aviation
Sioux Lookout, Ontario
06.2019 - Current
- Ensuring that company standard procedures during the check-in and boarding process are followed, while maintaining a positive experience for passengers.
- Answered inquiries via phone, e-mail, or in person regarding airline services, including rates, routes, schedules, and travel regulations.
- Communicated with other departments to ensure the best quality experience for passengers and cargo customers.
- Utilized a variety of software systems, such as AmeliaRes, AmeliaCargo, VMO, and AVAIO, for creating reservations and cargo consignments, checking passengers in, and entering arrival and departure times for flight tracking purposes.
- Efficient radio communication with flight crew while maintaining regular service operations.
Volunteer
Katimavik National Experience
Calgary, AB And Quebec City, QC
01.2019 - 06.2019
- Provided assistance to staff in the daily operations of the organization I was placed at during the program.
- Helped with prep, setup, and breakdown of community and public events.
- Participated in Truth and Reconciliation programming, furthering my knowledge of Indigenous history and practices.
- Assisted and served the public despite a language barrier in Quebec City
Education
High School Diploma -
Queen Elizabeth District High School
Sioux Lookout, ON06-2018
Bachelor of Arts - Women And Gender Studies
University of Winnipeg
Winnipeg, MBSkills
- Attention to detail
- Adaptability
- Communicate effectively
- Critical thinking and problem-solving abilities
- Ability to practice and maintain confidentiality
- Ability to troubleshoot basic technological issues
- Ability to work independently or with a team
- Proficient in Microsoft, Google Workspace, and related applications
References
References available upon request.
Timeline
Airline Customer Service Agent
Perimeter Aviation
06.2019 - Current
Volunteer
Katimavik National Experience
01.2019 - 06.2019
High School Diploma -
Queen Elizabeth District High School
Bachelor of Arts - Women And Gender Studies
University of Winnipeg
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