Lindsey Hellwig
Calgary,AB
Summary
Mission-driven lead Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Neighbour Coffee
07.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs along with placing wholesale orders twice a week.
Team Leader/Supervisor
Monogram Coffee
01.2023 - 07.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Barista
Monogram Coffee
07.2022 - 01.2023
- Completed extensive coffee training to successfully dial espresso and filter coffee during peak hours of day
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Prioritized and multitasked jobs on my own initiative with minimal supervision.
Barista/Shift Lead
Marigold Cafe
05.2021 - 05.2022
- Maintained a safe, clean, and professional work space and appearance at all time, while up keeping hourly covid cleaning and procedures to provide a safe environment
- Anticipated customer and store needs by constantly evaluating environment and customers for cues
- Assisted in training new team members in effective preparation of food and drinks, including food safety requirements, as well as opening and closing duties
- Used strong team work abilities to efficiently serve customers during high volume hours and ensure each interaction was met with positivity
- Delegated tasks to employees and monitored activities and task completion
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Purple Perk Coffee Market
05.2019 - 01.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Addressed specific customer questions and requests, fielding to manager issues outside of scope
- Kept product inventory stocked during times of customer congestion and high demand
- Managed coffee, food, and other beverage orders and prepared them for customer in a quick and efficient manner while maintain high standards of quality.
Education
Bachelor of Science - Geology
Mount Royal University
Calgary, AB01.2024
Marine Biology -
University of Victoria
Victoria, BC04.2021
Skills
- Efficient Service
- Product and service knowledge
- Staff Management
- Operational Efficiency
- Equipment maintenance
- Store opening and Closing
- Customer Relations
Timeline
Assistant Manager
Neighbour Coffee
07.2023 - 09.2024
Team Leader/Supervisor
Monogram Coffee
01.2023 - 07.2023
Barista
Monogram Coffee
07.2022 - 01.2023
Barista/Shift Lead
Marigold Cafe
05.2021 - 05.2022
Barista
Purple Perk Coffee Market
05.2019 - 01.2020
Bachelor of Science - Geology
Mount Royal University
Marine Biology -
University of Victoria
Similar Profiles
Alyssa HenryAlyssa Henry
Math Educator at Neighbour to Neighbour CentreMath Educator at Neighbour to Neighbour Centre
Miguel PadridMiguel Padrid
Dog Walker and Sitter at Kim Handy (Neighbour), Heather Floss (Neighbour)Dog Walker and Sitter at Kim Handy (Neighbour), Heather Floss (Neighbour)
Aoife CollinsAoife Collins
Babysitter at Linda Duggan (Neighbour)Babysitter at Linda Duggan (Neighbour)
ADESOPE AJAYIADESOPE AJAYI
Athlete (Sales Associate) at Nike Market MallAthlete (Sales Associate) at Nike Market Mall
Melia BarkerMelia Barker
Front Desk Receptionist at Jaguar Land RoverFront Desk Receptionist at Jaguar Land Rover