Lindsey Fredriksson
Fort Saskatchewan,AB
Summary
Dynamic Clinic Manager with a proven track record at FYidoctors, enhancing operational efficiency and patient care quality through strategic policy implementation and staff development. Excelled in administrative leadership and critical thinking, achieving continuous clinic growth. Skilled in fostering a culture of accountability and providing comprehensive employee training, significantly improving team performance and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Clinic Manager
FYidoctors
12.2015 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
Optical Assistant
Whitby Family Eyecare
06.2013 - 05.2015
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
Optical Assistant
North Durham Eye Clinic
01.2012 - 05.2013
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
Optical Dispenser
Pickering Optometric Clinic
09.2003 - 06.2010
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Education
Optical Sciences- Eyeglasses/Contact Lenses - Optician
Northern Institute of Technology
Edmonton, AB04.2018
Certified Optometric Assistant -
COA
Toronto, ON2012
Ontario Secondary School Diploma -
Monsignor Paul Dwyer Catholic High School
Oshawa, ON2002
Skills
- Administrative Leadership
- Employee Training
- Employee Recruitment
- Revenue management
- Critical Thinking
- Problem Resolution
- Employee Performance Evaluations
- Budget Planning
- Time management
Languages
English
Native or Bilingual
Timeline
Clinic Manager
FYidoctors
12.2015 - Current
Optical Assistant
Whitby Family Eyecare
06.2013 - 05.2015
Optical Assistant
North Durham Eye Clinic
01.2012 - 05.2013
Optical Dispenser
Pickering Optometric Clinic
09.2003 - 06.2010
Optical Sciences- Eyeglasses/Contact Lenses - Optician
Northern Institute of Technology
Certified Optometric Assistant -
COA
Ontario Secondary School Diploma -
Monsignor Paul Dwyer Catholic High School
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