Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christine Hansen

Airdrie

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Energetic and detail-oriented professional with talent for managing operations and fostering collaborative team environment. Well-versed in healthcare administration and skilled in managing staff schedules and maintaining medical records. Committed to enhancing patient care and operational efficiency.

Experienced with clinic operations management, team leadership, and patient care. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare regulations and best practices ensures compliance and quality care.

Overview

10
10
years of professional experience

Work History

Clinic Manager

Airdrie Oral & Maxillofacial Surgery
07.2023 - 05.2024
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
  • Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
  • Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.

Patient Care Coordinator

Sunridge Oral & Maxillofacial Surgery
01.2014 - 06.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.

Education

No Degree -

Mount Royal University
Calgary
01-2020

No Degree - Medical Office Assistant Certificate

CDI College
Calgary
01-2005

High School Diploma -

Dr. E.P Scarlett Highschool
Calgary
01-2004

Skills

  • Administrative leadership
  • Scheduling appointments
  • Patient care coordination
  • Scheduling
  • Medical billing
  • Critical thinking
  • Schedule management
  • Employee work scheduling
  • Administrative staff supervision
  • CPR/AED
  • Employee training
  • Clinical management

Languages

Timeline

Clinic Manager

Airdrie Oral & Maxillofacial Surgery
07.2023 - 05.2024

Patient Care Coordinator

Sunridge Oral & Maxillofacial Surgery
01.2014 - 06.2023

No Degree -

Mount Royal University

No Degree - Medical Office Assistant Certificate

CDI College

High School Diploma -

Dr. E.P Scarlett Highschool
Christine Hansen