Lindsay Elder
Lake Cowichan
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
4
4
years of professional experience
Work History
Customer Service
Ingram Pharmacy
08.2024 - Current
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Aided in streamlining inventory management processes for wound care supplies, ensuring adequate stock levels at all times.
- Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
Tech Sales Associate
London Drugs
01.2024 - 08.2024
- Improved sales by maintaining strong product knowledge and addressing customer queries efficiently.
- Developed rapport with customers, leading to increased customer retention and repeat business.
- Organized merchandise displays to attract customer interest and drive sales.
- Assisted in inventory management, contributing to efficient stock control and reduced shrinkage.
Store Manager & Lead Technician
Mobile Klinik
01.2021 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
- Consistently exceeded performance metrics as a result of accurate diagnoses and efficient repairs.
Education
No Degree - Digital Media Studies
Vancouver Island University
Nanaimo, BC01.2019
Certificate - Applied Business Technology
Vancouver Island University
Duncan, BC01.2017
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Active listening
- Task prioritization
- Customer service and support
Timeline
Customer Service
Ingram Pharmacy
08.2024 - Current
Tech Sales Associate
London Drugs
01.2024 - 08.2024
Store Manager & Lead Technician
Mobile Klinik
01.2021 - 04.2023
No Degree - Digital Media Studies
Vancouver Island University
Certificate - Applied Business Technology
Vancouver Island University
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