Tanya Hadden
Kitchener,Ontario
Summary
I am a loyal and trustworthy employee who can work alone or as a team. I am a quick learner and willing to adapt to any job. I am competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service
Pool Solutions
04.2024 - Current
- Help customers test water, sell chemicals, file customer info, make sure accounts were up to date with payments, cleaning the store and stocking shelves, answering phone calls, problem solving customer issues, ordering, inventory counts
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
School Bus Driver
Voyago
02.2023 - 06.2023
- Maintain Bus, transport students in a safe manner from school to home, Dailey bus inspection
Operations/ Product Process Supervisor
Best Buy
02.2012 - 09.2017
- Scheduling, payroll compliance, training staff, complete monthly targets for sales, maintaining store targets, completing sop, dealing with theft, dealing with customer issues
Education
St. Marys High School
Kitchener, Ontario06.1999
Skills
- Great customer service skills
- Fast learner
- Experienced with Microsoft Office and Mac OS
- Problem solver
- Experienced with payroll
- Able to work alone or in a team setting
- Training and managing a team of 10 or more people
- Complaint Handling
- Relationship Building
- Client Engagement
- Appointment Coordination
- Customer Retention
- Troubleshooting
- Product Sales
- Inventory assistance
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Computer Skills
- Understanding Customer Needs
- Active Listening
- Product Knowledge
- MS Office
- Sales and Upselling
Languages
English
Full Professional
Timeline
Customer Service
Pool Solutions
04.2024 - Current
School Bus Driver
Voyago
02.2023 - 06.2023
Operations/ Product Process Supervisor
Best Buy
02.2012 - 09.2017
St. Marys High School
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