Lindsay Aube
Calgary,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recreation Manager
Calgary Winter Club
07.2015 - Current
- Researched, planned, and organized mentally stimulating activities for individuals between the ages of 4 and 12.
- Implemented effective budget management strategies to reduce operational costs while maintaining high-quality services for guests.
- Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Managed inventory control of equipment and supplies, ensuring adequate stock levels were maintained while minimizing waste due to overstocking or expired materials.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
Customer Service Attendant
City of Calgary Recreation
05.2018 - 09.2018
- Welcomed and registered golfers for their tee times, serving as the initial point of contact and creating a positive first impression of the course.
- Handled cash and credit card transactions
- Ensured accurate financial balance by completing cash-outs after each shift.
- Light cleaning duties including sweeping, mopping, and restocking the concession
- CLASS Point of Sale Software Experience.
Manager of Club Administration
NSD Sports & Fitness Club- South Fish Creek Location
08.2014 - 07.2015
- Supervise daily operations at the fitness club, overseeing front desk and facility staff
Organize and manage bookings for school groups and teams
Create and maintain various financial reports for both fitness clubs, such as revenue reports, accounts receivable reports, and membership reports - Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facility Bookings & Programs Manager
Maverick Sports Management
10.2011 - 08.2014
- Arrange and reserve facilities (ice rinks, gyms, etc.) for hockey, basketball, and dryland training sessions.
- Submit contracts to the accounting department and collaborate with them to monitor payments.
- Maintain a record of bookings to ensure that all reserved facilities are utilized by the programs.
- Supervise an internal registration database containing membership categories, payment schedules, revenue summaries, schedules, and the creation of online registration links for tournaments, hockey programs, summer camps, and fitness classes.
Education
Master of Science in Recreation & Sport Administration (Athletic Administration & Coaching Concentration) -
Western Kentucky University
Bowling Green, Kentucky (Online)05.2020
Bachelor of Kinesiology -
University of Calgary
Calgary, AB06.2009
Diploma-Physical Activity and Sport Administration -
Mount Royal College
Calgary, AB06.2004
Skills
- Teamwork and Collaboration
- Customer Service
- Friendly, Positive Attitude
- Problem-Solving
- Project Management
- Strategic Planning
Certification
- Coaching Theory Level 3
- NCCP Fundamentals Basketball Certified
- Standard First Aid & CPR
- NCCP Fundamental Movement Skills
- High Five Principles of Healthy Child Development
- Sport for Life Physical Literacy Instructor
City
Calgary
State
AB
Zip
T2T 4W1
Street
1811 18A ST SW, Apt 203
References
Available on Request
Languages
English
Native or Bilingual
Timeline
Customer Service Attendant
City of Calgary Recreation
05.2018 - 09.2018
Recreation Manager
Calgary Winter Club
07.2015 - Current
Manager of Club Administration
NSD Sports & Fitness Club- South Fish Creek Location
08.2014 - 07.2015
Facility Bookings & Programs Manager
Maverick Sports Management
10.2011 - 08.2014
Master of Science in Recreation & Sport Administration (Athletic Administration & Coaching Concentration) -
Western Kentucky University
Bachelor of Kinesiology -
University of Calgary
Diploma-Physical Activity and Sport Administration -
Mount Royal College
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