Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Recreation Manager
Retirement Concepts
Victoria, BC
01.2023 - Current
Coordinating events and programs for seniors in a long term care home
Financial budgets, creating new programs as needed.
Maintained accurate records of program participant rosters, attendance logs and evaluation forms.
Coordinated with other departments to develop special events and programs.
Managed staff scheduling, training, performance evaluations, and disciplinary actions.
Cashier/Supervisor/Customer Service
Fairway Market
Sidney, BC
11.2019 - Current
Maintaining excellent levels of customer service
Efficiently aiding with customer inquiries and challenges to ensure a high standard of satisfaction is met
Working as a team to provide an excellent customer experience
Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
Processed refunds and exchanges promptly according to established policies.
Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
Activity Aide
Beacon Hill Villa
Victoria, BC
01.2022 - 01.2023
Facilitating all programs including cognitive, physical fitness, emotional one on ones, art classes, entertainment, and many more
Working as a team with all coworkers and building relationships with family members
Being passionate and helping all residents live their daily life to the fullest and happiest.
Provided one-on-one assistance to individuals with mobility issues during recreational activities.
Organized special events such as birthday celebrations and holiday parties.
Recreation Manager
The Hamlets at Deer Park & The Hamlets at Red Deer
Red Deer, AB
09.2017 - 08.2019
Creating new programs, facilitating all programs including, expressive art, games, sing a longs, music and memory, pub nights, and spontaneous activities
Maintained accurate records of program participant rosters, attendance logs and evaluation forms.
Planned, developed and implemented a variety of recreational activities to meet the needs of the community.
Managed staff scheduling, training, performance evaluations, and disciplinary actions.
Developing close relationships with each resident and their family members.
Recreation Coordinator
Christenson Communities
St. Albert, AB
08.2016 - 09.2017
Develop and facilitate all Recreation programs within the seven dimensions of wellness
Develop new programs and facilitate them at other sites
Develop and create monthly activity calendars, newsletters, and posters
Recruit and supervise all volunteers and their programs
Manager/Owner
Crafty Creations Retail Art Supply Store
Stony Plain, AB
01.2010 - 01.2016
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed daily banking activities such as deposits and withdrawals.
Prepared monthly reports on sales figures, expenses, profits.
Recruited, trained and supervised new employees.
Instructed classes on various techniques, including painting, drawing, sculpture and printmaking.
Director of Career Services
CDI College
Edmonton, AB
01.2008 - 01.2010
Coordinated career fairs both on campus and at external locations.
Developed relationships with employers to create internship opportunities for students.
Advocated for student interests when negotiating contracts with employers.
Assessed current trends in the labor market in order to better inform students about available job prospects.
Travel & Tourism Instructor
CDI College
Edmonton, AB
01.2007 - 01.2008
Developed curriculum to meet academic, intellectual and social needs of students
Developed and facilitated the Travel & Tourism Program in accordance with CITC standards
Monitored student behavior in order to maintain an effective teaching environment.
Maintained accurate records of student attendance, assessments and progress reports.
Integrated technology into curriculum design using online resources like virtual labs or simulations.
Provided feedback on student assignments such as essays, research papers or lab reports.
Encouraged students' critical thinking skills by facilitating classroom discussions.
Education
OMA Art College in Art For Dementia -
Opening Minds Through Art
Calgary, AB
09.2018
ASHA Site Manager & Activity Coordinator Online Courses -
Red Deer College
Red Deer, AB
08.2017
Level 1 in Expressive Arts Therapy -
Prairie Institute Of Expressive Arts
Calgary, AB
01.2014
Crisis Intervention Certification -
Support Network
Edmonton, AB
01.2014
Diploma in Travel & Tourism -
CDI College
Edmonton, AB
01.2005
Diploma in Administrative And Business Management Studies -