Laura Kouaho
Ottawa,ON
Summary
Graduate in commercial sciences specialized in international management at the Telfer school of management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
CIBC
04.2023 - Current
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Conducted comprehensive financial analysis to identify trends and recommend appropriate investment strategies for clients.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Advised clients on financial matters and recommended investments.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Contact Centre Representative
TD Bank Group
11.2022 - 03.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Internship
VOODOO Group
07.2022 - 11.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
Point of Sale Associate
H&M
08.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with special services, account updates and promotional options.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Course - Canadian Fund Investment Course
IFSE
Ontario, Canada06.2023
BBA - International Management
University of Ottawa
Ottawa, ON06.2022
High School Diploma -
Lycée International Jean-Mermoz
Abidjan, Cote D'Ivoire06.2017
Skills
- Bilingual in French and English
- Strong verbal communication
- Persuasion ability
- Perseverance and Patience
- Listening and adaptability skills
- Strong analytical and problem-solving skills
- Microsoft Office
- Bilingual in french and english
- Managing Wealth
- Calm and professional under pressure
Leadership activities
RAOUL FOLLEREAU 2011-2016
● Develop the fundraising mission for the association ● Stamp sales and fundraising ● Volunteer MBA games: Direct the teams to their respective rooms and note the scores.
Timeline
Financial Services Representative
CIBC
04.2023 - Current
Contact Centre Representative
TD Bank Group
11.2022 - 03.2023
Internship
VOODOO Group
07.2022 - 11.2022
Point of Sale Associate
H&M
08.2020 - 12.2020
Course - Canadian Fund Investment Course
IFSE
BBA - International Management
University of Ottawa
High School Diploma -
Lycée International Jean-Mermoz
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