YOUSRA GATHIOUI

-Built strong client relationships by providing exceptional customer service, proactive support, active listening, problem-solving, follow-ups, and personalized guidance.
-Processed client requests and transactions accurately, ensuring compliance with internal policies, regulatory standards, and financial procedures.
-Collaborated with team members to identify opportunities for client growth, cross-selling financial solutions and services to meet client needs.
-Supported clients with my team in achieving their financial goals by offering tailored financial solutions and guidance in alignment with organizational standards.

-Delivered exceptional client service in a fast-paced, luxury dining environment, ensuring high-quality experience for all guests.
-Managed client requests and resolved issues with active listening, problem-solving, and professionalism.
-Upsold premium offerings and provided tailored recommendations, enhancing overall client satisfaction and supporting business growth.

-Collaborated closely with the school management team to develop administrative regulations and support compliance initiatives, including auditing and reporting, ensuring smooth operations for the upcoming school year.
-Worked with team members and leadership to enhance internal processes and maintain efficient, organized, and compliant operations.
-Applied problem-solving, attention to detail, and administrative skills to ensure tasks were completed on time and accurately.

-Provided bilingual support to clients, via phone and chat channels resolving inquiries and technical issues efficiently while delivering exceptional client service.
-Guided clients through product and service usage with clear communication in both English and French, with active listening, and personalized solutions.
-Maintained accurate records of client interactions and escalations, adhering to company policies, compliance standards, and operational procedures.
-Collaborated with team members to enhance service delivery and support a network of clients across diverse regions.