Linda Forbes
Mississauga,ON
Summary
Experienced Customer Service professional with over 30 years in the airline industry. I offer an energetic work attitude, good problem solving skills and a love of people.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
02.1988 - 08.2018
Assisted customers in navigating the Check-in, Gate side and Boarding process while delivering a positive customer experience.
- Passenger/Baggage Check-in
- Safe and secure passenger boarding while also focused on maintaining an on time departure.
- Passenger manifest reconciliation prior to flight dispatch.
- Assisting special needs passengers and unaccompanied minors through the airport experience.
- Customer Care Centre
- Air Canada Maple Leaf Lounge
- Managed and coordinated Air Canada contract with Condor Airlines. Communications from Condor's Chicago headquarters relating to passenger manifests, arrival and departure times, weight and balance and crew arrangements. Liaised with baggage manager, ramp operations, check-in/tkt agents and the Air Canada Station Operation Control. This was a special assignment I volunteered for in 2013.
Customer Service Representative, Call Centre
Air Canada
10.1985 - 02.1988
- Provided information on flights and pricing to our callers
- Booking and adjusting reservations
- Assisted in training and coaching of new hire's
Education
Bachelor of Arts - Psychology
Concordia University
Montreal, QCSkills
- Strong communication skills
- Good organizational skills
- Bilingual
- Team Player
Languages
English/French
Native or Bilingual
Hobbies and Interests
- Horseback Riding both Western and English.
- Genealogy Research.
Timeline
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
02.1988 - 08.2018
Customer Service Representative, Call Centre
Air Canada
10.1985 - 02.1988
Bachelor of Arts - Psychology
Concordia University
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