Linda Boakye
North York,BC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
CEO
MAV's Unisex Beauty Salon
Adenta, Accra
09.2015 - 02.2025
- Introduced innovative approaches that improved efficiency while reducing costs.
- Led strategic planning and execution to enhance profitability and company growth.
- Implemented strategic offerings to enhance company's suite of products and services.
- Analyzed market trends and customer data to inform decision-making processes.
Customer Service Representative
Ecobank Ghana
Accra, Accra
05.2015 - 07.2015
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Human Resources Management
Ranford University
Accra09-2015
High School Diploma -
Effiduase Secondary School
Effiduase08-2006
Skills
- Strategic planning
- Market analysis
- Customer relationship management
- Problem solving
- Negotiation skills
- Effective communication
- Problem-solving abilities
- Staff management
Languages
English
Professional
References
References available upon request.
Timeline
CEO
MAV's Unisex Beauty Salon
09.2015 - 02.2025
Customer Service Representative
Ecobank Ghana
05.2015 - 07.2015
Human Resources Management
Ranford University
High School Diploma -
Effiduase Secondary School
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