Lina Ramadan
New Westminster,BC
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
10
10
years of professional experience
Work History
MEMBERSHIP ADVISOR
British Columbia Automobile Association
11.2018 - 03.2020
- Selling BCAA memberships and entitlement products such Trip Tiks (auto travel route planning), maps, tour books and camp guides
- Renewing BCAA memberships by reviewing current coverages and making recommendations
- Collaborating with a team who is passionate about igniting unparalleled Member loyalty.
SEASONAL CUSTOMER CARE REPRESENTATIVE
Lush Cosmetics
11.2020 - 01.2021
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
CALL CENTRE AGENT
CBV Collection Services Ltd
05.2018 - 08.2018
- Answer the telephone, respond to customer emails and provide general assistance to customers
- Maintained high level of customer service through friendly and polite demeanor.
RETAIL SALES ASSOCIATE
Moores Clothing for Men
09.2017 - 04.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
RETAIL SALES ASSOCIATE, Ardene
05.2016 - 08.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
CUSTOMER SERVICE
Brado's Restaurant
01.2014 - 09.2015
- Provided primary customer support to internal and external customers in fast-paced environment. Prepare food, serve customers, cashier handling, organization of restaurant, cleaning, and working in a team environment
- Prepared products following restaurant, health, and safety standards and procedures. Cleaning, setting, and arranging tables for and during service.
Customer Service Representative
Grainger Industrial Supply
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
VOLUNTEER
Normanna Nursing Home
09.2015 - 03.2016
- Reported patient requests, concerns, and other observations to staff
- Provided support and companionship to patients in need of assistance
VOLUNTEER
School Counselor Assistant
01.2014 - 01.2016
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Assisted with special events and programs.
Education
Diploma - Science & Technology, Hearing Instrument Practitioner
Douglas College ‐ Coquitlam
Coquitlam06.2021
High School Diploma -
Byrne Creek Community Secondary School
Burnaby, BC06.2016
No Degree - Science
Langara College
Vancouver, BC05.2019
Skills
- Communication Perseverance and motivation
- Ability to work under pressure Leadership
- Organizational Time management
- Collaboration Problem-solving
- Interpersonal Composition
- Negotiation and Conflict Resolution
Timeline
Customer Service Representative
Grainger Industrial Supply
10.2021 - Current
SEASONAL CUSTOMER CARE REPRESENTATIVE
Lush Cosmetics
11.2020 - 01.2021
MEMBERSHIP ADVISOR
British Columbia Automobile Association
11.2018 - 03.2020
CALL CENTRE AGENT
CBV Collection Services Ltd
05.2018 - 08.2018
RETAIL SALES ASSOCIATE
Moores Clothing for Men
09.2017 - 04.2018
RETAIL SALES ASSOCIATE, Ardene
05.2016 - 08.2017
VOLUNTEER
Normanna Nursing Home
09.2015 - 03.2016
CUSTOMER SERVICE
Brado's Restaurant
01.2014 - 09.2015
VOLUNTEER
School Counselor Assistant
01.2014 - 01.2016
Diploma - Science & Technology, Hearing Instrument Practitioner
Douglas College ‐ Coquitlam
High School Diploma -
Byrne Creek Community Secondary School
No Degree - Science
Langara College
Similar Profiles
Tarla CarrTarla Carr
Social Media Marketing Manager at BCAA - British Columbia Automobile AssociationSocial Media Marketing Manager at BCAA - British Columbia Automobile Association
Naomi McLachlanNaomi McLachlan
Customer Service Representative at British Columbia Automobile AssociationCustomer Service Representative at British Columbia Automobile Association
Dannycia HutchingsDannycia Hutchings
Operations Planner (Fairview Container Terminal) at British Columbia Maritime Employers AssociationOperations Planner (Fairview Container Terminal) at British Columbia Maritime Employers Association