Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannine Chiasson

Conception Bay South,NL

Summary

A detail oriented administrative professional with over 23 years of experience supporting customers, colleagues, and office operations. Throughout my tenure at CAA Atlantic, I’ve consistently demonstrated a strong ability to manage administrative tasks with precision, meet performance targets, and be effective at communication across teams. My deep understanding of our organizational processes, combined with my time management skills, and commitment to excellence, makes me a strong candidate for this internal opportunity.

Overview

23
23
years of professional experience

Work History

Membership Advisor

CAA Atlantic
St. John's, Newfoundland and Labrador
02.2012 - Current
  • Assist members with inquiries about services and benefits offered by CAA Atlantic.
  • Resolve member issues promptly, ensuring a positive experience with CAA Atlantic services.
  • Selling memberships, IDPs, medical insurance, car rentals, hotels, routing road trips, and online support when issues arise while logging in online.
  • Achieved company set membership targets consistently.
  • Collaborated within a team to support operations in membership services.

Customer Account Manager

Telus
Barrie, Ontario
02.2007 - 01.2012
  • Coordinated with clients to resolve discrepancies in billing information.
  • Managed customer accounts and updated records as needed.
  • Collected, posted and managed patient account payments.

Membership Advisor

CAA South Central
Toronto, Ontario
04.2002 - 01.2007
  • Assisted members with inquiries about services and benefits offered by CAA SCO.
  • Resolved member issues promptly, ensuring a positive experience with CAA Atlantic services.
  • Selling memberships, IDP's, medical insurance, car & hotel rentals, routing road trips and online support.
  • Exceeded company-set targets, driving membership growth and retention.

Education

Diploma - Graduated With Honors in Travel And Tourism

Compu College School of Business
Halifax, NS

High School Diploma -

Dartmouth High School
Dartmouth, NS

Skills

  • Issue resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Goal oriented
  • Strong interpersonal skills
  • Staff scheduling
  • Self motivation
  • Active listening
  • Buddy Program for new hires

Timeline

Membership Advisor

CAA Atlantic
02.2012 - Current

Customer Account Manager

Telus
02.2007 - 01.2012

Membership Advisor

CAA South Central
04.2002 - 01.2007

Diploma - Graduated With Honors in Travel And Tourism

Compu College School of Business

High School Diploma -

Dartmouth High School
Jeannine Chiasson