LiLYANNE JONES
Ottawa
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Specialist, Learning & Content Development
Bell, RTO (Recruitment, Training and Onboarding)
03.2022 - 11.2024
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Optimized project delivery processes, reducing completion times significantly.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Manager, Sales Support
Bell Smart Home
03.2021 - 03.2022
- Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication.
- Conducted regular team meetings to address challenges, share best practices, and promote open communication.
- Launched successful incentive programs that motivated staff to excel in their roles and enhance overall performance levels.
Supervisor
Bell Smart Home
10.2019 - 03.2021
- Scheduling and Payroll Management
- Molded a KPI Model for the Bonus and Commissions structure with the company objectives in mind
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Transitioned the teams to a WFH model
Sales Team Leader
Bell Smart Home
09.2018 - 10.2019
- Boosted sales performance by implementing effective team training and coaching strategies.
Security Consultant, Sales Representative
Bell Smart Home
01.2018 - 09.2018
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed customized security strategies for clients, addressing unique needs and requirements..
Server
The Bier Markt
01.2015 - 01.2016
Server/Hostess
The Royal Oak
01.2013 - 01.2015
Door-to-door sales representative
Titan Alarm
06.2012 - 08.2012
Education
Bachelor of Life and Health Sciences -
Carleton University
Ottawa, ONHigh school - undefined
Lester. B. Pearson Catholic High school
01.2011
Skills
- Bilingual: English, French
- Training and mentoring
- Team leadership
- Customer service
- Complex Problem-solving
- Operations management
- Process improvement
- Friendly, positive attitude
- Growth mindset
Timeline
Specialist, Learning & Content Development
Bell, RTO (Recruitment, Training and Onboarding)
03.2022 - 11.2024
Manager, Sales Support
Bell Smart Home
03.2021 - 03.2022
Supervisor
Bell Smart Home
10.2019 - 03.2021
Sales Team Leader
Bell Smart Home
09.2018 - 10.2019
Security Consultant, Sales Representative
Bell Smart Home
01.2018 - 09.2018
Server
The Bier Markt
01.2015 - 01.2016
Server/Hostess
The Royal Oak
01.2013 - 01.2015
Door-to-door sales representative
Titan Alarm
06.2012 - 08.2012
High school - undefined
Lester. B. Pearson Catholic High school
Bachelor of Life and Health Sciences -
Carleton University
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