Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Yohannes

Winnipeg

Summary

Motivated and detail-oriented professional with strong experience in managing schedules, coordinating meetings and handling confidential information. Proven ability to maintain accuracy under pressure, manage communications effectively, and support clients with a focus on satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Experience Coordinator

Care Possible
11.2024 - Current
  • Onboarded new users, guiding clients and care providers through account creation and platform navigation.
  • Strengthened platform growth by connecting clients with qualified care providers, boosting active user numbers and increasing completed agreements.
  • Partnered with cross-functional teams, Leadership, Marketing, and Product team to improve platform functionality, engagement, user satisfaction.
  • Managed all compliance processes, including background checks and documentation verification.
  • Supported financial operations by creating invoices and maintaining accurate financial records.
  • Experienced with client information management systems and accounting software (Pipedrive and Acumatica)

Schedule Coordinator

CBI Health
09.2024 - Current
  • Maintain and update client and staff schedules in Alayacare, ensuring accuracy and alignment with needs and changes.
  • Document all calls and communications per corporate procedures.
  • Input accurate data into the scheduling database (Alayacare) to support efficient operations.
  • Record and track communications with clients, employees, and other stakeholders in Alayacare.
  • Ensure all necessary information is received and documented, whether in verbal or written format.

Customer Care Agent and Wellness Committee Member

Skip The Dishes
11.2019 - 09.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
  • Stayed up to date on process knowledge to provide accurate information to customers when needed.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.

Sales Associate/Key Holder

Warehouse One the Jean Store
03.2017 - 02.2019
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Thrived in high pressure environments, consistently meeting sales targets.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Gained strong leadership skills by managing projects from start to finish.

Education

Bachelor of Arts - Sociology

University of Winnipeg
Winnipeg, MB
06.2022

Skills

  • Attention to Detail
  • Excellent Communication
  • Analytical and Critical Thinking
  • Organizational Skills
  • Interpersonal Skills
  • Time Management
  • Decision-Making
  • Problem Resolution
  • Team Collaboration
  • Multitasking Abilities

Timeline

Customer Experience Coordinator

Care Possible
11.2024 - Current

Schedule Coordinator

CBI Health
09.2024 - Current

Customer Care Agent and Wellness Committee Member

Skip The Dishes
11.2019 - 09.2024

Sales Associate/Key Holder

Warehouse One the Jean Store
03.2017 - 02.2019

Bachelor of Arts - Sociology

University of Winnipeg

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Lily Yohannes