Lily Thompson
Calgary,AB
Overview
4
4
years of professional experience
Work History
Server
Bear And Bone
Golden, BC
08.2023 - 03.2024
- Memorized whole menu including daily specials.
- Upsell menu items to increase sales.
- Perform side duties including rolling cutlery, cleaning menus, ensuring all spaces are kept clean.
- Took food and beverage orders and delivered them to customers in a timely manner.
- Repeatedly checked on guests throughout their meal making sure they are satisfied.
- Opened the restaurant, made sure to prepare everything ensuring service goes smoothly.
Guest Service Agent
Golden Skybridge
Golden, BC
06.2023 - 09.2023
- Printed tickets and took payments for thousands of guests a day.
- Issued refunds when there was any issues.
- Sold our retail products.
- Sold drinks and snacks.
- Weighed and insured all of the guests met all safety restrictions.
Check in Agent
Sunwing Airlines
Fredericton, NB
01.2023 - 05.2023
- Checked in and printed boarding passes for 180+ passengers before their flight.
- Weighed baggage and printed tags.
- Scanned boarding passes and checking ID at the gate before passengers enter plane.
- Greeting passengers when they landed.
- Helped passengers with any issues with baggage once they landed.
- cleaned the plane after all passengers were off
- Recorded ETA's and ATA's and baggage times.
Restaurant Hostess
St. Louis Bar And Grill
Fredericton, NB
05.2020 - 05.2023
- Greeted guests and seated them at tables keeping the server rotation in mind.
- Handled taking reservations and setting up the table before the customers arrive.
- Took to go orders by phone, packed up take out and skip the dishes, ensuring i add any beverages, cutlery or grocery items. Also, taking payments.
- Cleared tables in a timely manner.
Restaurant Hostess
Pur And Simple
Fredericton, NB
05.2022 - 09.2022
- Greeted and seated guests, making them feel welcome.
- Bussed and set tables with placemats, napkins and cutlery.
- Took and packaged take out orders and skip the dishes.
- prepared non alcoholic drinks.
Education
High School Diploma -
Fredericton High School
Fredericton, NB04.2023
Skills
- Works well under pressure
- Hard worker
- Customer service
- Organization
- Adaptable and flexible
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
Bear And Bone
08.2023 - 03.2024
Guest Service Agent
Golden Skybridge
06.2023 - 09.2023
Check in Agent
Sunwing Airlines
01.2023 - 05.2023
Restaurant Hostess
Pur And Simple
05.2022 - 09.2022
Restaurant Hostess
St. Louis Bar And Grill
05.2020 - 05.2023
High School Diploma -
Fredericton High School