kathy parks
MADOC,ON
Overview
25
25
years of professional experience
Work History
Server
Linda's Country Restaurant
Hwy #62 Millbridge Ont
07.1990 - 04.1993
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Verified cash drawer against the day’s receipts.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Routinely removed trash and debris from restaurant.
- Sorted, soaked and washed flatware.
- Bussed and reset tables and kept dining room and work areas clean.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Quickly set up and cleared tables and stocked all service stations.
- Served beverages, breads and butter and replenished items as necessary.
- Folded napkins throughout the day to maintain an adequate supply.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
Material Handler
Sears Canada Warehouse
City of Belleville, ON
09.1998 - 08.2003
- Loaded products onto trailers for delivery.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Sorted cargo before loading and unloading.
- Tracked time spent on assignments each day for productivity reporting.
- Picked up incoming stock and delivered materials to designated locations.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Swept floors and stored equipment at the end of each shift.
- Used item numbers to properly stock warehouse.
- Divided cargo received by account number and intended location.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Verified part numbers and placed parts in appropriate shipping containers.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Server
West Highland Golf Course
Madoc, Ont
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
- Verified cash drawer against the day’s receipts.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Effectively listened to, understood and clarified guest concerns and issues.
- Monitored guest for intoxication and immediately reported concerns to management.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Upheld highest standard for cleanliness of glass and silverware.
- Operated all kitchen equipment adeptly.
- Consistently kept kitchen areas clean and free of debris and water.
- Routinely removed trash and debris from restaurant.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Sorted, soaked and washed flatware.
- Bussed and reset tables and kept dining room and work areas clean.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Quickly set up and cleared tables and stocked all service stations.
- Stocked and maintained cleanliness of stations.
- Served beverages, breads and butter and replenished items as necessary.
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Ensured liquor was secured at the end of shifts.
- Processed orders on a computerized Point of Sale system.
- Verified that guests at the bar were of legal age.
- Refused service to intoxicated guests.
- Adhered to state laws regarding alcoholic beverage service.
- Cleaned, mopped and vacuumed the bar area.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Closed out cash register and prepared cashier report.
- Served each guest courteously, quickly and efficiently.
- Maintained a consistent, regular attendance record.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Administration
Roche Financial Group
City of Belleville, ON
02.2008 - 05.2015
- Answered and quickly redirected calls.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Obtained signatures for financial documents and internal and external invoices.
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Maintained friendly and professional client interactions at all times.
Education
High School Diploma -
KC.V.I
City of Kingston, ON1988
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Appointment setting
- Multi-line phone proficiency
- Works well as part of a team
- Able to work in continuously-standing position for four or more hours
- Energetic, friendly and enthusiastic
- Courteous, professional demeanor
- Committed team player
- Trusted key holder
- Quick learner
- Strong client relations
- Credit card processing
- Courteous and helpful
- Valid driver's license
- Flexible schedule availability
- Honest, trustworthy and punctual
- Neat and clean in appearance
- On time and reliable
- Personable and affable
- Strong client-interaction skills
Timeline
Administration
Roche Financial Group
02.2008 - 05.2015
Material Handler
Sears Canada Warehouse
09.1998 - 08.2003
Server
Linda's Country Restaurant
07.1990 - 04.1993
Server
West Highland Golf Course
High School Diploma -
KC.V.I