Lily Petrie
Olivehurst
Summary
Motivated individual pursuing a degree in Art, with hands-on experience in team leadership and customer service. Engaged in training and supporting staff while maintaining a focus on safety and efficiency. Committed to delivering quality results and enhancing team performance, with a strong ability to support customers, resolve issues, and maintain a positive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Bishop's Pumpkin Farm
Wheatland, CA
08.2025 - 11.2025
- Managed daily operations to ensure efficient farm activities and customer satisfaction.
- Supervised staff performance, providing guidance and support to enhance productivity.
- Implemented safety protocols to maintain a secure environment for employees and visitors.
- Trained new employees on operational procedures, improving onboarding efficiency.
- Monitored equipment functionality, facilitating timely maintenance to reduce downtime.
- Developed schedules for staff shifts, optimizing resource allocation during peak seasons.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Manager
Bishop's Pumpkin Farm
Wheatland, CA
09.2024 - 11.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Coordinated staff schedules, optimizing coverage during peak hours.
- Supported inventory management, tracking stock levels and ordering supplies as needed.
- Trained new employees on operational procedures and best practices.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Team Member
Bishop's Pumpkin Farm
Wheatland, CA
08.2021 - 11.2021
- Prepared and served food items following safety and sanitation guidelines.
- Collaborated with team members to maintain efficient service flow during peak hours.
- Operated kitchen equipment safely and effectively to support food preparation tasks.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Maintained cleanliness of work areas, adhering to health regulations and standards.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Learned other teammates' work tasks to train as backup.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Art
Yuba College
Marysville, CA05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
- Customer assistance
- Cash handling
Certification
- Food Handling Certificate
Issue Date: 07/26/2024
Expiration Date: 07/26/2027
Timeline
Manager
Bishop's Pumpkin Farm
08.2025 - 11.2025
Assistant Manager
Bishop's Pumpkin Farm
09.2024 - 11.2024
Team Member
Bishop's Pumpkin Farm
08.2021 - 11.2021
Art
Yuba College