Lily Hopkinson
Ottawa
Summary
Reliable and enthusiastic hospitality and customer service professional with experience in high-volume service, housekeeping, and front-of-house operations. Known for strong communication skills, attention to detail, adaptability, and a positive work ethic. Experienced in remote and fast-paced environments with a commitment to excellent guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Room Attendant
Fairmont Chateau Whistler
- Cleaned and maintained guest rooms to company cleanliness and presentation standards.
- Developed detailed daily checklists to ensure compliance with health and safety protocols.
- Efficiently completed cleaning tasks during high-occupancy periods while maintaining quality.
Server & Front of House
Sunwapta Falls Rocky Mountain Lodge
06.2025 - 10.2025
- Provided welcoming and professional service to guests throughout their dining experience.
- Offered menu and beverage recommendations to enhance guest satisfaction.
- Maintained cleanliness and sanitation standards while bussing tables efficiently.
Animal Care Attendant & Receptionist
Royal City Animal Hospital
10.2024 - 06.2025
- Managed reception duties including appointment scheduling, client check-ins, phone and email correspondence.
- Addressed client questions and concerns promptly and professionally.
- Maintained cleanliness and organization of clinical and surgical areas.
- Handled cash transactions, daily deposits, and end-of-day balancing.
Summer Supervisor & Intern
Rideau Valley Wildlife Sanctuary
05.2021 - 08.2022
- Supervised daily operations in a fast-paced wildlife care environment.
- Communicated with the public regarding animal care and facility policies.
- Maintained inventory and ensured adherence to strict sanitation protocols.
Sales Associate
Old Navy
01.2019 - 05.2021
- Delivered high-quality customer service and resolved customer concerns.
- Processed sales transactions and balanced cash at the end of shifts.
- Worked effectively both independently and as part of a team.
Education
Bachelor of Science - Animal Biology
University of Guelph
Guelph04-2024
Ontario Secondary School Diploma -
Cairine Wilson Secondary School
Orleans06-2020
Skills
- Strong customer service and communication skills
- Excellent attention to detail and organization
- Adaptable and reliable in fast-paced and remote environments
- Proficient in Microsoft Word, Excel, and PowerPoint
Accomplishments
- Dean’s Honour List — University of Guelph (2022–2024)
- Silver Medal — Cairine Wilson Secondary School
Certification
- Serving It Right (BC)
- WHMIS Certification
- Full G Driver’s License (Ontario Class 5 Equivalent)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Server & Front of House
Sunwapta Falls Rocky Mountain Lodge
06.2025 - 10.2025
Animal Care Attendant & Receptionist
Royal City Animal Hospital
10.2024 - 06.2025
Summer Supervisor & Intern
Rideau Valley Wildlife Sanctuary
05.2021 - 08.2022
Sales Associate
Old Navy
01.2019 - 05.2021
Room Attendant
Fairmont Chateau Whistler
Bachelor of Science - Animal Biology
University of Guelph
Ontario Secondary School Diploma -
Cairine Wilson Secondary School